At a Glance
- Tasks: Lead daily operations and motivate the team to deliver exceptional service.
- Company: Vibrant independent bar and restaurant in Canary Wharf.
- Benefits: Career development opportunities, supportive team, and staff discounts.
- Other info: Flexible hours, including weekends, in a fast-paced setting.
- Why this job: Join a lively environment and make a real impact on customer experiences.
- Qualifications: Experience in a supervisory role and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
In the heart of bustling Canary Wharf, Nº35 Mackenzie Walk is an independent neighborhood bar and restaurant, with a contemporary interior providing the perfect backdrop for socialising. A lively all-day hangout, from Monday morning coffee to Friday evening nightcap; post-work drinks will be soundtracked with curated playlists & handpicked tunes. On the weekends, Disco Brunches take over the venue and the best terrace in Canary Wharf!
About Us
We are a fast-paced and customer-focused business committed to delivering exceptional service and maintaining high operational standards. We are currently looking for a motivated and experienced Assistant Manager to join our team and help lead daily operations on the floor.
The Role
As an Assistant Manager, you will support management in overseeing daily floor operations, ensuring outstanding customer service, and motivating the team to achieve performance targets.
Key Responsibilities
- Supervise and coordinate daily floor activities
- Lead, motivate, and support team members during shifts
- Ensure excellent customer service standards are maintained
- Handle customer queries and resolve complaints professionally
- Monitor staff performance and provide feedback
- Assist with training new employees
- Maintain health, safety, and company compliance standards
- Complete reporting and operational tasks
Requirements
- Previous experience in a supervisory or team leader role
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- Problem-solving and decision-making abilities
- Flexible availability, including weekends and evenings
- Strong organisational skills and attention to detail
What We Offer
- Opportunities for career development and progression
- Supportive team environment
- Staff discounts
If you are enthusiastic, reliable, and ready to take the next step in your leadership career, we would love to hear from you.
Assistant Managers in London employer: Eltham GPO
At Nº35 Mackenzie Walk, we pride ourselves on being an exceptional employer in the vibrant setting of Canary Wharf. Our supportive team environment fosters career development and progression, while our commitment to outstanding service ensures that every day is dynamic and rewarding. With unique perks like staff discounts and a lively atmosphere, we offer a fulfilling workplace for those looking to advance their leadership careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Managers in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Nº35 Mackenzie Walk for a coffee or a quick bite. Familiarising yourself with the atmosphere and the team can give you a leg up in the interview.
✨Tip Number 2
Show off your leadership skills! During the interview, share specific examples of how you've motivated teams or handled tough situations. We want to see that you can lead and inspire others!
✨Tip Number 3
Be ready to discuss customer service! Prepare to talk about your approach to maintaining high standards and resolving complaints. We’re all about exceptional service, so show us you’ve got what it takes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Nº35 Mackenzie Walk.
We think you need these skills to ace Assistant Managers in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. A bit of flair can make your application stand out in a sea of formalities.
Tailor Your Application:Make sure to tailor your application to the Assistant Manager role. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Eltham GPO
✨Know the Venue Inside Out
Before your interview, take some time to research Nº35 Mackenzie Walk. Familiarise yourself with their menu, atmosphere, and any recent events or promotions. This shows genuine interest and helps you connect your experience to their unique vibe.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've motivated staff, resolved conflicts, or improved service standards. Be ready to discuss how you can bring that same energy to their team.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Highlight your problem-solving skills and how you handle complaints, as this will resonate well with their commitment to exceptional service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a busy shift or dealing with a difficult customer. Practice your responses to these scenarios, focusing on your decision-making process and how you maintain high operational standards under pressure.
