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- Tasks: Lead and inspire the team while managing daily operations at a bustling pub and hotel.
- Company: Westow House is Crystal Palace's top pub and hotel, known for its vibrant atmosphere and quality service.
- Benefits: Enjoy Christmas Day off, discounts on food and drinks, and a £50 birthday bar tab.
- Why this job: Join a dynamic team and create memorable experiences in a lively community hub.
- Qualifications: Experience in hospitality management and a passion for delivering exceptional guest experiences.
- Other info: Opportunity to develop future leaders within the company and uphold values of honesty and integrity.
The predicted salary is between 36000 - 60000 £ per year.
Westow House is Crystal Palace’s number one pub and hotel.
Sitting proudly opposite the park, it is the hub of the town, frequented by tourists, locals, dog walkers and the discerning folk of south London. A bar area that is always bustling with activity; a dining room serving up some of the finest British classics, that changes with the seasons; two private hire spaces that can cater for literally any occasion; all topped off with 22 stunning boutique rooms that allow you to rest your head in comfort.
We are looking for an experienced General Manager that can manage the expectations of Portobello’s flagship pub & hotel with a passion for driving eye-catching events. A big hitter that can deliver not only a quality experience, but can control the P&L to maximise bottom line profit conversion.
What we offer you?
- Christmas Day off
- 50% discount off all food in any Portobello pub
- 50% discount on all drinks in any Portobello pub
- 25% discount on beer through the brewery store
- £50 birthday bar tab
- Most importantly our values are about treating EVERY individual with Honesty, Integrity & Respect
What you offer us?
Our General Managers work closely with the operations team to manage “their” business. We just ask for a few things; that you will lead and inspire your team from the front, finding innovative ways to delight your guests. You will ensure each and every person that walks through our doors receives the greatest hospitality, and every piece of food and drink that passes their lips is the freshest and finest quality that Crystal Palace has to offer.
With this in mind, you will work closely with your management team, including your head chef, so that you can partner the finest food with the drinks offer and atmosphere that you will be the beating heart of every shift.
You will be fully responsible for the pub’s P&L, so converting sales to profit is also important. You will have an eagle eye for detail, ensuring our guests’ journey from beginning to end will leave them wanting more.
You will be at the forefront of training your team, with a genuine passion to develop and nurture your future stars and in turn, take your business forward. We believe in developing a strong bench, having a succession plan in place to reduce any recruitment needs and in turn develop our people into the next Portobello General Managers.
You will demonstrate all of this by upholding our company values of honesty, integrity and fairness with our teams, our guests and anyone else associated with our business.
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General Manager - Westow House employer: Eltham GPO
Contact Detail:
Eltham GPO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Westow House
✨Tip Number 1
Familiarize yourself with the local community and the unique aspects of Crystal Palace. Understanding the preferences of locals and tourists will help you create tailored events and experiences that resonate with your audience.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to inspire and develop staff will demonstrate that you align with our values of nurturing future talent.
✨Tip Number 3
Be ready to discuss your experience with P&L management. Prepare specific examples of how you've maximized profits in previous roles, as this is a crucial aspect of the General Manager position at Westow House.
✨Tip Number 4
Think about innovative event ideas that could attract more guests to Westow House. Presenting fresh concepts during your discussions will show your passion for driving eye-catching events and enhancing the guest experience.
We think you need these skills to ace General Manager - Westow House
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position at Westow House. Understand the key responsibilities, such as managing P&L and delivering exceptional hospitality, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in hospitality management, particularly in pubs or hotels. Showcase specific examples where you successfully led a team, managed events, or improved profitability.
Showcase Your Passion: Express your passion for the hospitality industry in your application. Mention any innovative ideas you have for events or guest experiences that align with the values of honesty, integrity, and respect that the company upholds.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of Westow House. Discuss how your leadership style and commitment to quality service will contribute to creating a vibrant atmosphere and ensuring guest satisfaction.
How to prepare for a job interview at Eltham GPO
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for delivering exceptional hospitality. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Financial Acumen
Since you'll be responsible for the pub's P&L, be prepared to discuss your experience with financial management. Highlight any strategies you've implemented to maximize profit conversion and control costs effectively.
✨Highlight Team Leadership Skills
Discuss your approach to leading and inspiring a team. Provide examples of how you've successfully trained and developed staff, fostering a positive work environment that encourages growth and collaboration.
✨Emphasize Attention to Detail
Talk about your keen eye for detail and how it has positively impacted guest experiences. Share instances where your attention to detail has led to improvements in service quality or operational efficiency.
