At a Glance
- Tasks: Support customers by providing solutions and guidance on our innovative products.
- Company: Join Eltek, a UK-based leader in environmental monitoring technology.
- Benefits: Enjoy competitive salary, hybrid working, and 25 days holiday.
- Other info: Great career growth opportunities and supportive work culture.
- Why this job: Make a real impact while helping organisations protect critical environments.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you take pride in supporting customers, understanding their needs, and guiding them to the right solution? If you enjoy combining great customer service with technical curiosity, we’d love to hear from you.
About Eltek
Eltek designs and manufactures specialist environmental monitoring and data logging systems. For over 40 years, our flexible and reliable technology has helped customers understand and protect critical environments - from safeguarding museum collections and heritage assets to supporting precision in laboratory and industrial settings. We are proud to be a UK-based company with a strong engineering heritage, known for quality, innovation, and expert customer support. Eltek is now part of Grant Instruments, bringing together our expertise in wireless data logging and cloud-based monitoring with Grant’s precision instrumentation capabilities. This partnership strengthens our ability to deliver smarter, more connected, and more sustainable monitoring solutions across life sciences, manufacturing, environmental monitoring, and heritage conservation.
About the Role
In this role, you will be the first point of contact for many of our customers, providing responsive, knowledgeable, and helpful support. You will respond to enquiries, help customers understand the right products for their application, prepare quotations, and work closely with our engineering and field sales teams to ensure customers receive the best possible solution and service. This is a role for someone who enjoys helping customers, solving problems, and making sure enquiries are handled efficiently and professionally from start to finish.
Key Responsibilities
- Respond promptly to inbound enquiries (email, web, and phone) with advice, pricing, and technical information
- Build and nurture relationships with new and existing customers across diverse sectors
- Help customers identify suitable solutions for their monitoring requirements
- Prepare and follow up on quotations, ensuring accuracy and clarity
- Manage and maintain CRM records (HubSpot) and sales pipeline activity
- Support field sales and engineers with quotations, demos, and tender response
- Collaborate with the marketing team to follow up on campaign and lead activity
- Stay up to date on Eltek’s hardware, software, and applications
- Coordinate with operations to ensure accurate order processing and delivery timelines
What We’re Looking For
Experience
- Background in customer service, sales support, or technical support
Skills
- Strong communication skills (written and verbal)
- Highly organised with good attention to detail
- Proactive and responsive in follow-up
- Technical aptitude
- Ability to understand technical products and explain them clearly to customers
Bonus Points For
- Experience in a technical, instrumentation, or engineering environment
- Familiarity with environmental monitoring or sensor-based systems
- Exposure to sectors such as museums, heritage, pharmaceuticals, academia, or manufacturing
Why You’ll Love Working at Eltek
- Impactful Work: Help leading organisations protect environments and collections
- Career Growth: Opportunities to progress in a respected UK technology company
- Hybrid Working: Flexible working options to support work-life balance
- Learning & Support: On-the-job training with access to product experts
- Rewards: Competitive salary + performance-linked bonus
- Time Off: 25 days holiday + bank holidays
- Retirement: Company pension scheme
Join Us
If you’re ready to bring your communication skills, curiosity, and sales drive to a company that values innovation and customer success, we’d love to hear from you.
Accessibility
If you need any reasonable adjustments to support you at any stage during the application process, please let us know how we can assist you.
Technical Service & Sales Support — Hybrid & Growth in Royston employer: Eltek Data Loggers
Eltek is an exceptional employer that prioritises the growth and wellbeing of its employees, offering impactful work in environmental monitoring and data logging systems. With a strong engineering heritage and a commitment to innovation, employees benefit from career advancement opportunities, hybrid working arrangements for a balanced lifestyle, and comprehensive support through on-the-job training. Join a team where your contributions directly help protect critical environments while enjoying competitive rewards and a supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service & Sales Support — Hybrid & Growth in Royston
✨Tip Number 1
Get to know the company inside out! Research Eltek's products and services, especially their environmental monitoring systems. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can explain technical stuff in a simple way. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Eltek.
We think you need these skills to ace Technical Service & Sales Support — Hybrid & Growth in Royston
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service or sales support. We want to see how you've helped customers in the past and how you can bring that same energy to our team!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your skills and experiences, especially when it comes to technical products. We love a good communicator!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific experiences that relate to environmental monitoring or technical support, as it shows us you're genuinely interested in what we do.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Eltek Data Loggers
✨Know the Product Inside Out
Before your interview, make sure you understand Eltek's products and services. Familiarise yourself with their environmental monitoring systems and how they benefit different sectors. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully supported customers or solved problems. Highlight your communication skills and how you’ve built relationships with clients. This is crucial for a role that revolves around customer interaction.
✨Be Ready to Discuss Technical Concepts
Brush up on any technical knowledge related to instrumentation or environmental monitoring. Be prepared to explain complex concepts in simple terms, as this will demonstrate your ability to communicate effectively with customers who may not have a technical background.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be involved in, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
