At a Glance
- Tasks: Assist with meal service, table setup, and resident needs in a luxurious care environment.
- Company: Join Oakland Care, dedicated to providing exceptional homes for residents to thrive.
- Benefits: Enjoy free meals, extra annual leave, cycle-to-work scheme, and recognition initiatives.
- Other info: Full-time, permanent position with a pay rate of £12.60 per hour.
- Why this job: Make a real difference in residents' lives while working in a supportive and caring team.
- Qualifications: Previous hospitality experience and strong people skills are essential for this role.
Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality and making people feel at home, we want to hear from you! Apply now for this exciting opportunity.
We offer some excellent rewards & benefits including:
- 1 free meal per shift.
- Increased Annual Leave entitlement.
- Extra annual leave for team members who work with us for 3 years or more.
- Cycle to Work scheme – save money on commuting costs and improve your health.
- Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals for all permanent roles within Oakland Care (T&C's apply).
- Recognition and staff appreciation initiatives.
Location: Elsyng House, 1 Forty Hill, Enfield EN2 9HT
Hours: 40 hours per week
Pay: £12.60 per hour
Contract: Full-time, Permanent
Shift: Days
What do you need to succeed:
Our Hospitality Assistants assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team. This is a crucial position and central to the lives of the people we support and their families, so good people skills are essential alongside strong people and organisational skills. If you have previous experience working in the hospitality sector and have an affinity for care – this is the role for you.
As a Hospitality Assistant, your key responsibilities will include:
- Assisting with meal service either in resident rooms or dining rooms.
- Ensuring that water/drink jugs are regularly refilled in resident rooms.
- Helping set up and clear down tables before and after lunch service.
- Maintaining temperature records of fridges and service stations in the dining rooms.
- Maintaining the Bistro to ensure a professional offering, which is fully stocked.
- Attending to residents' non-care related needs, e.g., opening/closing curtains, changing TV channels, etc.
To be successful in this role, you need to have/be:
- Previous experience of working in a similar role within a luxurious setting.
- A 'can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
- Customer facing experience including building working relationships with internal & external stakeholders.
Personal Attributes:
- Reliable and punctual.
- Ability to work as an effective team member.
- A professional personal appearance and standards.
- Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
- Able to develop good working relationships and to represent the organisation professionally.
- Able to build trust and demonstrate an awareness and understanding of individual differences.
- Motivated to go above and beyond, and to work with passion and enthusiasm.
- Motivated to contribute towards the team and home goals.
- A commitment to grow and learn new things at work.
- Able to remain approachable and calm under pressure.
“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family.
Apply now! If you’re ready to start your journey and make a difference, then don’t delay and apply today!
Hospitality Assistant in Enfield employer: Elsyng House
At Elsyng House, we pride ourselves on being an exceptional employer, offering a warm and welcoming work environment where our Hospitality Assistants can thrive. With flexible zero hours contracts and competitive pay, we prioritise employee well-being and growth, ensuring that our team members feel valued and supported in their roles. Join us in providing outstanding service in a luxurious setting, where your contributions truly make a difference in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant in Enfield
✨Tip Number 1
Familiarise yourself with the specific needs of a care home environment. Understanding the sensitivities involved in working with residents can set you apart from other candidates. Research common practices and challenges faced in hospitality roles within care settings.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests or clients in previous roles. This will demonstrate your commitment to providing exceptional service, which is crucial for a Hospitality Assistant.
✨Tip Number 3
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your ability to work as part of a team. Highlight any experiences where collaboration was key to achieving a goal, as teamwork is essential in a role that supports various departments within the care home.
We think you need these skills to ace Hospitality Assistant in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, especially in luxurious settings. Emphasise your customer service skills and any previous roles that involved direct interaction with clients.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific responsibilities from the job description and explain how your skills align with them.
Highlight Soft Skills:In your application, focus on soft skills such as reliability, teamwork, and the ability to remain calm under pressure. These are crucial for a Hospitality Assistant and should be evident in your examples.
Show Enthusiasm:Convey your enthusiasm for the role and the company in your application. Use positive language and express your eagerness to contribute to the team and support residents in a meaningful way.
How to prepare for a job interview at Elsyng House
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide exceptional service in previous roles, as this will demonstrate your commitment to making residents feel at home.
✨Highlight Relevant Experience
Discuss any previous experience you have in a similar role, especially in luxurious settings. Be prepared to talk about your responsibilities and how they relate to the key tasks of a Hospitality Assistant, such as meal service and maintaining a professional environment.
✨Demonstrate People Skills
Since this role involves interacting with residents and team members, showcase your people skills. Provide examples of how you've built strong relationships in past jobs and how you handle challenging situations with empathy and professionalism.
✨Prepare Questions About the Role
Come prepared with thoughtful questions about the position and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Ask about team dynamics, training opportunities, and how success is measured in the role.
