Location: Spalding, Lincolnshire Contract: Full Time (37.5hrs), Permanent, Office Based role
About Us
Elsoms is one of the UK's leading agricultural and horticultural businesses, supplying high-quality seed and innovative plant breeding solutions to customers across the UK and internationally.
We are committed to delivering excellent service, building long-term customer relationships, and supporting the success of UK agriculture through innovation, expertise and collaboration.
As our business continues to develop, we are seeking a Customer Service Coordinator to join our International Veg team at our Head Office in Spalding.
The Opportunity
This is a varied and rewarding role combining customer service, order management, stock coordination and export administration within a dynamic agricultural environment.
You will act as a key point of contact for customers, ensuring enquiries and orders are managed accurately and efficiently while supporting stock management and operational processes. Working closely with colleagues across sales, production, logistics and operations, you will play an important role in delivering an excellent customer experience.
This position offers an excellent opportunity to develop skills across customer service, supply chain operations, stock management and export administration within a well-established and respected business.
Key Responsibilities
- Manage customer enquiries and communications professionally, accurately and promptly.
- Process and manage sales orders, ensuring accurate order entry and stock allocation.
- Maintain accurate stock records to support order fulfilment and customer requirements.
- Support production planning and stock management activities.
- Prepare export documentation and associated paperwork in accordance with company procedures.
- Provide administrative and operational support to colleagues across the business.
- Supply accurate information relating to stock availability, orders, customers and products.
- Work collaboratively with internal teams to resolve issues and deliver excellent customer service.
- Identify opportunities to improve processes, efficiency and customer experience.
- Provide support and cover for other team members as required.
About You
We welcome applications from people with a range of backgrounds and experiences. If you meet most of the criteria below and are excited by the opportunity, we encourage you to apply.
Essential Skills and Experience
- Strong customer service skills with a commitment to delivering a positive customer experience.
- Excellent communication skills, both written and verbal.
- Strong organisational and planning skills.
- High levels of accuracy and attention to detail.
- Good IT skills, including Microsoft Office applications.
- Strong literacy and numeracy skills.
- Effective problem-solving abilities.
- Ability to prioritise workload and manage multiple tasks.
- A collaborative and team-focused approach.
Desirable Skills and Experience
- Previous experience in a customer service, customer support, sales support or coordination role.
- Experience working in a process-driven environment.
- Stock control or inventory management experience.
- Experience using ERP systems, particularly Microsoft Dynamics NAV or Business Central.
- Experience within agriculture, horticulture, food production, supply chain or related sectors.
- Relevant qualifications or equivalent practical experience.
What We Offer
In return, we offer:
- Pension scheme (double matched +1% up to maximum of 11%)
- 25 days Annual Leave plus Bank Holidays
- Training and development opportunities
- Supportive and collaborative working environment
- Opportunity to develop skills across customer service, operations and supply chain activities
- Long-term career development within an established business
Our Values
We are looking for someone who:
- Demonstrates professionalism and integrity.
- Takes ownership and responsibility for their work.
- Supports colleagues and contributes positively to the team.
- Seeks opportunities for continuous improvement.
- Maintains a strong commitment to health, safety and quality.
- Is dependable, flexible and accountable.
Equality, Diversity and Inclusion
Elsoms is committed to creating an inclusive workplace where everyone is treated fairly, with dignity and respect.
We are committed to making our recruitment process accessible. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.
How to Apply
Please submit your CV together with a brief covering statement explaining your interest in the role and how your skills and experience align with the position.
Customer Service Coordinator in Spalding employer: Elsoms Seeds
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