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For Companies At a Glance
- Tasks: Support internal users, optimize SaaS infrastructure, and shape TechOps processes.
- Company: Elsewhen designs digital products for big names like Spotify and Google, prioritizing impact and friendliness.
- Benefits: Enjoy remote work, generous leave, health insurance, and a £2,000 learning budget.
- Why this job: Join a friendly team, work on exciting tech, and make a real impact in a growing company.
- Qualifications: Experience in IT support, comfortable with MacOS, and interest in automation are essential.
- Other info: Diversity is key here; we welcome all backgrounds and perspectives!
The predicted salary is between 28800 - 43200 £ per year.
About Elsewhen:
Elsewhen, a London-based consultancy, designs digital products and services for clients like Spotify, Google, Inmarsat, and Zego. Over the past decade, we have built a workplace prioritising impact, drive, and friendliness. We value outcomes over hours and agility over rigid processes.
Work Environment:
- Remote-first setup: Fully remote work with the option to use a WeWork membership for those who prefer occasional office access.
- Join our team:.
Role Overview:
We’re looking for a Junior TechOps Engineer to support internal users, optimise SaaS infrastructure, support our internal adoption of the latest AI tools, and help shape TechOps processes. You will work closely with the TechOps Lead, Operations Team and Infrastructure Team to help us scale our operations and meet new compliance requirements as we grow.
Key Responsibilities:
Internal Support & Enablement
- Provide internal user support for SaaS tools, accounts, and Mac devices.
- Help manage onboarding/offboarding, account provisioning, and access control.
- Maintain internal documentation and self-service resources.
- Support device management and endpoint security.
TechOps & Automation
- Assist in planning and implementing TechOps processes.
- Identify and automate manual IT & Operations workflows.
- Help optimise SaaS tool usage and costs.
- Support the implementation of monitoring and logging solutions.
Security & Compliance
- Assist in implementing security and data management controls in line with internal policies.
- Support risk management processes.
- Participate in incident management.
Cloud Infrastructure & Support
- Help maintain and optimise our internal cloud infrastructure.
- Support remote access solutions and connectivity needs.
- Troubleshoot SaaS and cloud integration issues.
Process & Documentation
- Improve and document TechOps workflows.
- Help establish standard practices for SaaS selection and usage.
- Collaborate with teams for smooth technology adoption.
Your Experience:
Must-have
- Experience in IT support, operations or a related area.
- Comfortable with MacOS administration and SaaS tool support.
- Basic security and access management knowledge.
- Interest in, or experience with scripting & automation.
- Strong problem-solving and documentation skills.
Nice-to-have
- Cloud platform experience (eg: Google Cloud, AWS).
- Familiarity with CI/CD and Infrastructure-as-Code (Terraform, Pulumi).
- Endpoint security and compliance knowledge.
- Previous TechOps experience.
Benefits:
- Private Health Insurance:Comprehensive coverage for both physical and mental health.
- Flexible and Remote-First Work Environment: Choose how and where you work, with the option for weekly team meet-ups in central London.
- Generous Leave Policy: 27 days of holiday plus bank holidays
- Family friendly policies, including enhanced maternity, paternity and shared
- Learning and Development: Individual annual budget of £2,000 for learning and development, with dedicated learning days.
- Feel Better Fund: £500 to help set up your remote office.
- Social Events: Monthly and quarterly team events, an annual team trip, and half-yearly social events.
- Gym Membership Contribution: Support for maintaining your physical health.
- Pension Contribution: Enhanced employer pension contribution of 6%.
- Bonus Opportunities: Potential to receive a discretionary (non-contractual) bonus based on business and personal achievements
Our Commitment to Diversity:
Diverse thoughts, backgrounds, and perspectives create stronger teams and better technology. We welcome everyone, regardless of culture, appearance, or perspective, fostering individuality. We empower our team to challenge norms, grow ideas, and produce their best work.
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TechOps Engineer employer: Elsewhen
Contact Detail:
Elsewhen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TechOps Engineer
✨Tip Number 1
Familiarize yourself with the specific SaaS tools and MacOS administration mentioned in the job description. This will not only help you understand the role better but also allow you to speak confidently about your experience during the interview.
✨Tip Number 2
Showcase any experience you have with scripting and automation, as this is a key aspect of the role. Prepare examples of how you've used these skills in previous positions to improve processes or solve problems.
✨Tip Number 3
Research the latest trends in TechOps and cloud infrastructure. Being knowledgeable about current technologies and best practices will demonstrate your commitment to the field and your ability to contribute effectively to the team.
✨Tip Number 4
Connect with current or former employees on LinkedIn to gain insights into the company culture and the TechOps team. This can provide you with valuable information that you can use to tailor your approach during the interview process.
We think you need these skills to ace TechOps Engineer
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Elsewhen's values and work environment. Highlight how your personal values align with their focus on impact, drive, and friendliness in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in IT support, operations, and SaaS tools. Emphasize any familiarity with MacOS administration and your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the TechOps Engineer role. Discuss your interest in scripting and automation, and how you can contribute to optimizing TechOps processes.
Showcase Relevant Skills: Highlight any experience with cloud platforms, CI/CD, or endpoint security in your application. Mention specific projects or tasks where you successfully implemented these skills.
How to prepare for a job interview at Elsewhen
✨Show Your TechOps Knowledge
Make sure to brush up on your understanding of TechOps processes and SaaS tools. Be ready to discuss how you've supported internal users in the past and any experience you have with automation or scripting.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical challenges before. Highlight your strong problem-solving abilities, especially in IT support or operations, as this is crucial for the role.
✨Familiarize Yourself with Security Practices
Since security and compliance are key responsibilities, be prepared to talk about your knowledge of basic security measures and access management. Any relevant experience will be a plus!
✨Emphasize Your Adaptability
Elsewhen values agility over rigid processes, so share instances where you've adapted to changing environments or learned new tools quickly. This will show that you're a good fit for their remote-first setup.
