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- Tasks: Maximise customer value through onboarding and strategic guidance.
- Company: Global information and analytics company with a progressive team.
- Benefits: Work-life balance, professional growth opportunities, and a supportive environment.
- Why this job: Make a real impact by advocating for customers and driving their success.
- Qualifications: Strong communication skills and experience in customer success or account management.
- Other info: Join a dynamic team that values your input and career development.
The predicted salary is between 36000 - 60000 £ per year.
A global information and analytics company is seeking a Customer Success Manager to maximize customer value through effective onboarding and strategic guidance. This role involves monitoring customer health, delivering regular business reviews, and advocating for customer feedback.
Ideal candidates will possess strong communication and organizational skills, with experience in customer success or account management within SaaS or B2B contexts.
Join a progressive team that values work-life balance and encourages professional growth.
Strategic Customer Success Manager - Onboarding & Growth employer: Elsevier
Contact Detail:
Elsevier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager - Onboarding & Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how you can align your skills with their mission, especially in customer success and onboarding.
✨Tip Number 3
Showcase your communication skills during the interview. Practice explaining complex concepts simply, as this is key in customer success. Remember, it’s all about making customers feel valued!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And hey, apply through our website for a smoother process!
We think you need these skills to ace Strategic Customer Success Manager - Onboarding & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of a Strategic Customer Success Manager. Highlight your experience in onboarding and customer success, especially in SaaS or B2B contexts, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can maximise customer value. Be sure to mention any relevant achievements that demonstrate your strategic guidance skills.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through. We want to see how you can effectively advocate for customer feedback!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our progressive team!
How to prepare for a job interview at Elsevier
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics like Net Promoter Score (NPS) and Customer Health Scores. Be ready to discuss how you've used these metrics in previous roles to drive onboarding and growth.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication abilities. Think about times when you effectively conveyed complex information to clients or collaborated with teams to enhance customer experience.
✨Demonstrate Strategic Thinking
Be prepared to discuss how you approach strategic guidance for customers. Share specific instances where your strategic input led to improved customer outcomes, especially in a SaaS or B2B context.
✨Emphasise Your Organisational Skills
Organisational skills are crucial in this role. Bring up examples of how you've managed multiple accounts or projects simultaneously, ensuring that each customer received the attention they needed for successful onboarding.
