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- Tasks: Maximise customer value through effective onboarding and strategic guidance.
- Company: Global information and analytics company with a progressive team culture.
- Benefits: Work-life balance, professional growth opportunities, and a supportive environment.
- Why this job: Make a real impact by advocating for customers and driving their success.
- Qualifications: Strong communication and organisational skills; experience in customer success or account management.
- Other info: Join a dynamic team that values your input and fosters career development.
The predicted salary is between 36000 - 60000 £ per year.
A global information and analytics company is seeking a Customer Success Manager to maximize customer value through effective onboarding and strategic guidance. This role involves monitoring customer health, delivering regular business reviews, and advocating for customer feedback.
Ideal candidates will possess strong communication and organizational skills, with experience in customer success or account management within SaaS or B2B contexts.
Join a progressive team that values work-life balance and encourages professional growth.
Strategic Customer Success Manager - Onboarding & Growth in London employer: Elsevier
Contact Detail:
Elsevier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager - Onboarding & Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how you can align your skills with their mission, especially in customer success and onboarding.
✨Tip Number 3
Showcase your communication skills during interviews. Use examples from your past experiences where you’ve successfully managed customer relationships or driven growth in a SaaS environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Strategic Customer Success Manager - Onboarding & Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success or account management, especially in SaaS or B2B contexts. We want to see how your skills align with the role of Strategic Customer Success Manager.
Showcase Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. We love seeing examples of how you've effectively communicated with customers or teams in the past.
Highlight Organisational Skills: This role involves monitoring customer health and delivering business reviews, so be sure to showcase your organisational skills. Share specific instances where you’ve successfully managed multiple tasks or projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our progressive team!
How to prepare for a job interview at Elsevier
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics like Net Promoter Score (NPS) and Customer Health Scores. Be ready to discuss how you've used these metrics in previous roles to drive onboarding and growth.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication abilities. Think about times when you effectively conveyed complex information to clients or collaborated with teams to enhance customer experience.
✨Demonstrate Strategic Thinking
Be prepared to discuss how you approach strategic guidance for customers. Share specific instances where your strategic input led to improved customer outcomes, especially in a SaaS or B2B context.
✨Emphasise Your Organisational Skills
Organisational skills are crucial in this role. Bring up examples of how you've managed multiple accounts or projects simultaneously, ensuring that each customer received the attention they needed for successful onboarding.
