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For Companies At a Glance
- Tasks: Support sales by understanding customer needs and delivering engaging product demonstrations.
- Company: Join Elsevier, a global leader in information analytics for science and healthcare.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make a real impact by helping customers optimise their use of innovative solutions.
- Qualifications: Strong technical knowledge and experience in customer-facing roles preferred.
- Other info: Dynamic work environment with a focus on collaboration and continuous learning.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About The Company
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
About the Role
The Solution Consultant is a subject‑matter expert who supports pre‑sales activities and provides specialized guidance throughout the customer journey. You will collaborate closely with Sales to understand customer needs, design effective solution approaches, and demonstrate product value. You may also support Customer Success Managers (CSMs) with advanced solution knowledge when complex questions arise or when technical training is required. This role involves building strong, trust‑based relationships quickly and contributing to both commercial success and customer outcomes.
Responsibilities
- Pre‑Sales Support
- Partner with Sales to understand customer challenges and propose tailored solution strategies.
- Deliver clear, engaging demonstrations and workshops that communicate product capabilities and business impact.
- Serve as a trusted advisor by providing expert solution guidance throughout the sales cycle.
- Post‑Sales Enablement
- Support CSMs with advanced product knowledge for complex customer questions or escalations.
- Provide deep‑dive demos, training sessions, and technical workshops as needed.
- Offer insights that help optimize product adoption and usage.
- Collaborate with internal teams to share customer needs and industry best practices.
- Cross‑Functional Collaboration
- Act as a connection point between customers, Sales, Customer Success, Data Solutions, and Product teams.
- Share feedback that informs product enhancements and roadmap planning.
- Provide coaching that helps CSMs build confidence and capability in product-related topics.
- Stay current on industry trends, customer needs, and emerging technologies.
- Operational Excellence
- Track and report on engagement activities and demo effectiveness.
- Contribute to processes, playbooks, and materials that improve the pre‑ and post‑sales experience.
- Manage multiple engagements and internal requests, prioritizing tasks effectively.
Requirements
- Strong expertise in Engineering or the ability to learn complex technical concepts quickly.
- Experience in customer‑facing roles such as consulting, customer success, pre‑sales.
Solution Consultant in London employer: Elsevier
Contact Detail:
Elsevier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Solution Consultant role.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your expertise in engineering and customer-facing roles. We suggest rehearsing how you’d tackle common customer challenges and demonstrate product value.
✨Tip Number 3
Tailor your approach! Each company has its unique culture and needs. We recommend researching Elsevier’s values and aligning your responses to show how you can contribute to their mission of advancing healthcare and science.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. We believe it shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Solution Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solution Consultant role. Highlight your relevant experience and skills that align with the job description, especially in pre-sales support and customer engagement.
Showcase Your Expertise: Don’t shy away from demonstrating your technical knowledge and problem-solving abilities. Use specific examples from your past roles where you’ve successfully tackled complex challenges or provided valuable solutions.
Be Engaging and Clear: When writing your application, keep it engaging and straightforward. Use clear language to communicate your ideas and ensure your passion for the role shines through. We want to see your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at StudySmarter.
How to prepare for a job interview at Elsevier
✨Know Your Stuff
As a Solution Consultant, you'll need to demonstrate your expertise in engineering and technical concepts. Brush up on relevant technologies and be ready to discuss how they apply to customer challenges. This will show that you can quickly grasp complex ideas and provide valuable insights.
✨Engage with Real Scenarios
Prepare for the interview by thinking of real-life examples where you've successfully solved customer problems or delivered impactful solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your problem-solving skills in action.
✨Showcase Your Communication Skills
Since this role involves delivering demos and workshops, practice explaining complex concepts in simple terms. During the interview, focus on clear and engaging communication. This will help demonstrate your ability to connect with customers and convey product value effectively.
✨Build Rapport
Establishing trust-based relationships is key for a Solution Consultant. During the interview, be personable and approachable. Ask thoughtful questions about the company and its culture, showing genuine interest. This will help you stand out as someone who can build strong connections with clients and colleagues alike.
