Change and Engagement Manager in London

Are you able to translate complex technology or strategy into clear, compelling messages for diverse audiences? Are you experienced in driving large-scale change, communication and engagement initiatives?

About our Team

A&G, STMJ Technology is a global technology team responsible for delivering and evolving the products, platforms and capabilities that support our research and academic business and customers. Within this environment, the TechX function sits as part of the A&G, STMJ Technology team and plays a key role in connecting strategic priorities with practical delivery, helping teams align on ways of working, communicate consistently, and adopt agreed approaches effectively. The team collaborates closely with leaders and delivery groups across the organisation to support engagement, embed best practice, and ensure that change translates into clear action and measurable outcomes. As organisational needs continue to evolve, this role will help strengthen A&G, STMJ Technology’s ability to lead change, improve engagement and support adoption at scale.

About the Role

As the Change & Engagement Manager, you will define, lead and be accountable for how change is delivered across A&G, STMJ Technology, driving large-scale change, communication and engagement initiatives that support strategic priorities and deliver measurable adoption, readiness and organisational impact. Working as part of TechX and in close partnership with the Senior Director, Technology Optimisation, you will translate strategy into clear messaging, aligned execution and practical adoption plans, ensuring change is understood, adopted, sustained and delivers measurable outcomes. You will build, embed and continuously evolve a scalable operating model across change, communications and community, driving consistency, effectiveness and measurable impact. Acting as a strategic partner to the A&G Technology Leadership Team, you will connect people, ideas and priorities across boundaries, establish consistent rhythms, and improve engagement and productivity to create a more aligned and change-ready organisation. This role is suited to someone who can lead through influence, connect people and ideas across organisational boundaries, and use insight, communication and structured change practices to improve engagement, productivity and clarity. The role will also drive learning initiatives and community building rhythms that strengthen the effectiveness of A&G, STMJ Technology and the wider TechX network.

Requirements

• Organisation‑wide change and engagement experience within a technology environment, with responsibility for communications and adoption at scale.
• Proven ability to lead large‑scale change that delivers measurable improvements in ways of working, effectiveness, and adoption across distributed teams.
• Strong influencing and stakeholder partnering skills, including the ability to operate without formal authority and build trust quickly with senior leaders and technical teams.
• Excellent written and verbal communication, able to translate complex technology or strategy into clear, compelling messages for diverse audiences.
• High emotional intelligence and sound judgement, with resilience and adaptability when navigating ambiguity, resistance, and competing priorities.

Responsibilities

• Own and embed a standard change and engagement operating model aligned to technology ways of working.
• Drive organisation‑wide change and engagement, translating strategy into clear messaging and measurable outcomes.
• Partner closely with senior technology leadership to shape and deliver effective change and communications strategies.
• Lead quarterly change and communications planning, defining priorities, ownership, readiness and adoption metrics.
• Set and enforce change readiness and adoption standards across all priority initiatives.
• Drive accountability for adoption and engagement outcomes, including readiness, uptake and communication effectiveness.
• Build a data‑driven engagement capability, using insight to track impact and improve effectiveness.
• Embed change and engagement into governance and planning forums to support prioritisation and decisions.
• Provide senior leaders with clear visibility of progress, risks, engagement and adoption performance.

If you are interested in the role, please apply with a cover letter and CV.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working in a hybrid way from both the office and at home. Working flexible hours - flexing the times you work in the day.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Wellbeing programs.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Long service awards.
• Save As You Earn share option scheme.
• Travel Season ticket loan.
• Maternity, paternity and shared parental leave.
• Access to emergency care for both the elderly and children.
• RE CARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts via Perks at Work.

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.