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For Companies At a Glance
- Tasks: Lead SME lifecycle operations and ensure quality oversight for evaluation activities.
- Company: Join Elsevier, a global leader in information and analytics for science and healthcare.
- Benefits: Enjoy flexible working hours, generous vacation, and comprehensive pension plans.
- Why this job: Make a real impact in healthcare and research while developing your career.
- Qualifications: Bachelor's degree and 3-5 years in operations or quality assurance required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About our Team
Elsevier's Evaluation Operations group supports Health Markets and Research product teams by recruiting, onboarding, and managing large networks of SMEs. We partner with product managers, clinical leaders, data scientists, UX researchers, legal, and procurement to deliver reliable, compliant, and scalable evaluation capacity. Our focus is measurable quality, transparent processes, and a great SME experience.
About the Role
We are seeking a Senior Eval Program Expert to own SME lifecycle operations from requirements gathering through quality oversight and continuous improvement. You will collaborate with evaluation domain leads to define project specifications, implement consistent quality procedures, and ensure audit-ready documentation. You will set SME performance standards, run calibration and inter-rater reliability activities, and drive process improvements. Your work ensures experts are engaged with clear expectations, efficient workflows, and consistent results.
Responsibilities
- SME Requirements Gathering and Planning
- Collaborate with evaluation domain leads to collect and document SME requirements by activity type and timeline.
- Translate evaluation needs into clear SME profiles, sourcing plans, and staffed project specifications.
- Maintain proactive communication with stakeholders to forecast capacity and mitigate risks.
- SME Quality Oversight and Evaluation Activity Management
- Implement quality assurance procedures for SME work, including calibration sessions and inter-rater reliability measurement.
- Monitor performance, provide structured feedback, and implement corrective actions where needed.
- Track SME activity completion, invoicing, and payments in partnership with Finance and Procurement.
- Develop quality dashboards and regular reports for stakeholder visibility.
- Process Documentation and Continuous Improvement
- Maintain SOPs, templates, checklists, and playbooks for project readiness and quality management.
- Drive improvements that increase throughput, reduce cycle time, and improve SME experience.
- Maintain audit-ready, version-controlled documentation and ensure compliance with privacy and procurement policies.
- SME Relationship Management
- Build and nurture ongoing relationships with SME communities across specialties and domains.
- Coordinate cross-functional collaboration with HR, Tech, Legal, and Evaluation leads.
- Ensure SMEs receive ongoing support, training updates, and clear communication on SOPs, tools, and rater guidance.
Requirements
- Bachelor's degree in Business Administration, Operations Management, Human Resources, Information Science, Public Health, or related field.
- 3 to 5 years in operations, program management, or quality assurance, ideally in healthcare or research settings.
- Experience with project management platforms and workflow tools.
- Proven ability to produce clear SOPs, training materials, and documentation for technical and non-technical audiences.
- Strong organization and program management across multiple concurrent projects and deadlines.
- Quality management expertise, including calibration facilitation and inter-rater reliability fundamentals.
- Excellent written and verbal communication with strong stakeholder management skills.
- Experience in process improvement and scaling operations; proficiency in Excel or Google Sheets.
- Working knowledge of privacy and compliance in healthcare and research such as HIPAA and GDPR fundamentals.
- Comfortable coordinating with evaluation domain leads and technical teams to drive operational excellence.
Preferred Qualifications
- Experience working with SMEs or external contractor networks at scale.
- Background in quality assurance or quality management systems.
- Familiarity with evaluation or assessment operations.
- Experience with vendor management, invoice reconciliation, and basic budgeting.
- Project management training or certification (PMP, Lean Six Sigma, or similar).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Flexible working hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Comprehensive Pension Plan
- Home, office, or commuting allowance.
- Generous vacation entitlement and option for sabbatical leave
- Maternity, Paternity, Adoption and Family Care leave
- Flexible working hours
- Personal Choice budget
- Internal communities and networks
- Various employee discounts
- Recruitment introduction reward
- Employee Assistance Program (global)
About the business
As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education, and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
AI Evaluation SME Quality Expert in London employer: Elsevier
Contact Detail:
Elsevier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Evaluation SME Quality Expert in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Elsevier or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their focus on quality and compliance, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in quality management and operations clearly. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace AI Evaluation SME Quality Expert in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AI Evaluation SME Quality Expert role. Highlight your relevant experience in operations, quality assurance, and project management, as these are key to what we’re looking for.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Process Improvement Experience: We love candidates who can drive improvements! Be sure to mention any past experiences where you’ve successfully implemented process enhancements or quality management systems.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Elsevier
✨Know Your Stuff
Make sure you understand the role of an AI Evaluation SME Quality Expert inside out. Familiarise yourself with the key responsibilities, like quality oversight and continuous improvement. Brush up on relevant quality management principles and be ready to discuss how you've applied them in past roles.
✨Showcase Your Collaboration Skills
This role involves working closely with various stakeholders, so be prepared to share examples of successful collaborations. Think about times when you’ve worked with product managers, clinical leaders, or data scientists. Highlight your communication skills and how you’ve built relationships in previous positions.
✨Prepare for Process Improvement Questions
Expect questions about your experience with process documentation and continuous improvement. Be ready to discuss specific methodologies you've used, like Lean Six Sigma, and how they’ve helped improve efficiency in your past projects. Have a couple of success stories up your sleeve!
✨Demonstrate Your Organisational Skills
As this role requires managing multiple projects, it’s crucial to showcase your organisational abilities. Prepare to talk about tools and techniques you use to stay organised, such as project management platforms or Excel. Share examples of how you’ve successfully juggled competing deadlines in the past.
