Account Manager - New Business Development in London

Are you a high-performing sales professional ready to make an impact in healthcare and education? Would you like to work for a global company that advances science, technology, and health?

This is an exciting opportunity to join the Elsevier Health eSales team, dedicated professionals supporting customers across Australia, New Zealand, and the Pacific Islands. We partner with healthcare providers and higher education institutions to improve patient outcomes and academic excellence. With consecutive years of record‑breaking performance, you’ll be joining a high‑achieving, collaborative, and experienced sales team.

We are seeking an Account Manager – New Business Development to drive growth across clinical and higher education institutions in Queensland, Northern Territory, Western Australia. In this role, you will identify and secure new business, expand existing customer relationships, and manage a strategic, direct sales process within a matrixed organisation. You will develop strong professional networks within priority and strategic accounts while positioning Elsevier as a trusted partner in digital clinical and education solutions. Reporting to the Head of eSales ANZ, this is a permanent, full‑time role. The position is ideally based in Brisbane or Sydney, with a hybrid home/office arrangement and domestic and occasional international travel.

If you bring proven sales success in healthcare, technology, or academia, this role could be an excellent next step in your career.

Responsibilities

• Drive new sales growth across Elsevier’s digital clinical and education solutions
• Identify, prospect, and secure new business with new customers
• Cross-sell and expand solutions within existing accounts
• Build strong relationships with a diverse range of customers, including C-suite executives and senior stakeholders
• Run the full customer cycle; discovery, qualification, solution design, and close working closely with education portfolio specialists, commercial, and technical teams
• Own the hard conversations governance, compliance technical objections and RFPs
• Bring market intelligence back into the business; competitive signals, unmet needs, and where AI adoption in clinical and health education is heading
• Participate in strategic customer briefings, conferences and industry events
• Develop and execute territory and account plans using recognised sales methodologies (e.g. MEDDPICC)
• Maintain accurate Salesforce data, pipeline management, and revenue forecasting

Requirements

• Have 5 years’ experience in account management or consultative sales, ideally within the healthcare and/or academic markets
• Clinical experience or qualifications are highly regarded
• Have demonstrated experience in new-business development, including prospecting, negotiation, and closing
• Can hold your own with a CTO and a Dean in the same week, navigating senior technical and non-technical stakeholders without switching into two different people
• Able to make complex things clear, not by dumbing them down, but by finding the right frame for the right audience
• Are comfortable with the technical landscape: SaaS platforms, APIs, data infrastructure, and how AI-enabled products actually work
• Able to run your own deals and exceed targets
• Organized through long cycles, no script needed, and you don't confuse activity with progress
• Be process-driven with strong commercial, analytical, and planning skills
• Have excellent written, verbal, and presentation communication skills
• Have proficiency with Salesforce or similar CRM platforms
• Be willing and able to travel domestically and internationally

We promote a healthy work-life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, a range of personal development tools, hybrid working arrangements and shared parental leave, we will help you meet your immediate responsibilities and your long-term goals. We can also work with you to create flexible working hours to help you fit everything in and work when you are the most productive.

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play and is given the opportunity to be listened to. Regardless of the team you join, we promote a diverse environment with co‑workers who are passionate about what they do, and how they do it. We have tools and models in place to continuously improve our working environment and effectiveness to empower our team to be the best they can be.

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health benefits
• Flexible working arrangements
• Benefits for you and your family
• Life assurance and accident policies
• Access to learning and development resources

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.