Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead product operations and enhance team effectiveness across technology platforms.
- Company: Join Elsevier, a global leader in information analytics for science and healthcare.
- Benefits: Enjoy generous holidays, health benefits, and extensive learning resources.
- Why this job: Make a real impact on advancing science and healthcare through innovative product management.
- Qualifications: 10+ years in product operations with strong analytical and communication skills.
- Other info: Collaborative environment with opportunities for professional growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Senior Product Operation and Excellence Manager role at Elsevier. Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content.
About the Role
We are seeking a seasoned Senior Product Operations & Excellence Manager to join Elsevier’s Shared Technologies organization. This function encompasses critical platforms such as Identity & Access, the API Platform, and the Internal Developer Platform, supporting 10+ product squads across these domains.
As we implement and scale Aha! as our central product roadmapping tool (integrated with Jira for delivery tracking), this role will be instrumental in building operational excellence, maintaining data integrity across both systems, and ensuring that our product roadmaps and OKRs accurately reflect our strategic and delivery progress.
Responsibilities
- Operational Leadership: Design, implement, and refine product operations processes to ensure efficiency, transparency, and alignment across all Shared Technologies squads.
- Product Road Mapping: Ensure product roadmaps are accurate, current, and aligned with delivery and strategic objectives.
- Data Excellence: Uphold high-quality, reliable data standards across Aha! and Jira to support planning, tracking, and communication.
- Process Enablement: Ensure product managers are equipped and trained to apply operational processes consistently.
- Product Excellence & Team Growth: Support the development and effectiveness of the product management community, including learning pathways and best practice adoption.
- Team Engagement: Monitor team sentiment using eNPS and OfficeVibe, and coordinate actions to foster a culture of psychological safety and continuous improvement.
- Dependency Management: Track and communicate progress on complex deliveries with multiple dependencies across teams.
- Stakeholder Engagement: Collaborate with Product Operations peers and support the Chief of Staff to drive maturity in product operations.
- Continuous Improvement: Lead change initiatives to enhance collaboration between product, technology, and delivery teams.
Requirements
- Experience: 10+ years of experience in Product Operations, Product Excellence, Product Management, or related Operations roles, preferably within technology-driven organizations.
- Excellence Mindset: Passion for developing people, elevating product craft, and contributing to a healthy, engaged product culture.
- Operational Expertise: Proven experience designing and managing product processes and operating frameworks.
- Tool Mastery: Strong proficiency with Aha! and Jira, or similar product and delivery management tools, including integration and data governance.
- Analytical & Strategic Thinking: Skilled at identifying process inefficiencies and implementing strategic, scalable solutions.
- Communication & Influence: Excellent communication skills, capable of influencing across product, technology, and leadership teams.
- Highly Organized: Detail-oriented, structured, and disciplined in managing multiple complex workstreams.
- Collaborative Leadership: Comfortable working cross-functionally with diverse teams to drive alignment and operational consistency.
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discount scheme via Perks at Work
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. What you do every day will help advance science and healthcare to advance human progress.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology, Other, and Product Management
Industries: Information Services, Data Infrastructure and Analytics, and Health and Human Services
Senior Product Operation and Excellence manager in England employer: Elsevier
Contact Detail:
Elsevier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Operation and Excellence manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products thoroughly. Understand their mission and how your skills align with their goals. We want you to walk into that interview feeling confident and ready to show them why you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. We suggest focusing on behavioural questions, as they often come up in interviews for roles like Senior Product Operations Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that position!
We think you need these skills to ace Senior Product Operation and Excellence manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Product Operation and Excellence Manager role. Highlight your experience in product operations and any relevant tools like Aha! and Jira, so we can see how you fit right into our team.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your operational expertise and excellence mindset. We love seeing how you've made a difference in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills quickly. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Elsevier
✨Know Your Tools Inside Out
Make sure you’re well-versed in Aha! and Jira, as these are crucial for the role. Familiarise yourself with their functionalities and how they integrate with product operations. Being able to discuss specific features or past experiences using these tools will show your expertise.
✨Demonstrate Operational Excellence
Prepare examples of how you've designed and implemented product processes in previous roles. Highlight any improvements you made that led to increased efficiency or transparency. This will showcase your operational mindset and ability to drive change.
✨Showcase Your Collaborative Spirit
Since this role involves working cross-functionally, be ready to share instances where you successfully collaborated with diverse teams. Discuss how you managed dependencies and communicated progress, as this will illustrate your ability to foster alignment and operational consistency.
✨Engage with the Company Culture
Research Elsevier’s values and culture, especially around team engagement and continuous improvement. Be prepared to discuss how you can contribute to a healthy, engaged product culture and support the development of the product management community.