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- Tasks: Manage client accounts, ensuring renewals and driving growth in healthcare and education sectors.
- Company: Elsevier is a global leader in information and analytics, enhancing science and health outcomes.
- Benefits: Enjoy flexible working, generous holiday, wellbeing programs, and extensive learning resources.
- Why this job: Join a passionate team making a positive impact on healthcare education and client satisfaction.
- Qualifications: Bachelor's degree and 3+ years in account management, preferably in healthcare or education.
- Other info: We promote diversity and inclusivity, encouraging unique perspectives in our collaborative environment.
The predicted salary is between 28800 - 42000 ÂŁ per year.
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Are you passionate about client interactions and driving growth?
Are you an experienced Account Manager or Renewal Specialist from within the healthcare or education sectors?
Location: London or Amsterdam (Remote with travel required)
About Our Team
At Elsevier, our Account Management team is dedicated to building and maintaining strong relationships with our clients. We work collaboratively to understand their needs and provide tailored solutions that drive success. Our team is composed of experienced professionals who are passionate about delivering exceptional service and achieving business goals. We value innovation, teamwork, and continuous improvement, and we strive to create a supportive and inclusive environment where everyone can thrive.
About The Role
We are seeking a highly motivated and results-oriented Account Manager specializing in renewals to join our dynamic team. In this role, you will cover a diverse product portfolio of clinical solutions for hospitals and a global medical education portfolio for medical universities and nursing schools, specifically for our UK and Ireland customer base. If you are passionate about enhancing customer satisfaction and driving growth in the healthcare and education sectors, we would love to hear from you! Become a key player in our mission to empower institutions with the latest clinical solutions and medical education resources, making a positive impact on healthcare education.
Responsibilities
- Overseeing a portfolio of accounts, ensuring renewals of subscriptions and retention. This also includes maintaining strong relationships with national organizations (such as NICE) , consortia or other strategic account.
- Creating and implementing account strategies to achieve business objectives and drive revenue growth.
- Identifying new business opportunities within existing accounts ( in collaboration with the new sales AM) and develop plans to capitalize on them.
- Establishing and maintaining strong relationships with key stakeholders, including clients and internal teams.
- Understanding client needs and provide tailored solutions that meet their business objectives.
- Tracking account performance and provide regular updates to clients and management.
- Working closely with other departments to ensure seamless delivery of services and solutions.
- Preparing and presenting reports on account performance, opportunities, and challenges.
Requirements
- Bachelor\’s degree in business, healthcare administration, or a related field (advanced degrees are a plus).
- 3+ years of proven experience as an Account Manager or Renewal Specialist, preferably within the healthcare or education sectors.
- Proven track record of managing a product portfolio, particularly in clinical solutions and medical education, including experience with tenders and framework agreements.
- Familiarity with or willingness to learn solutions selling methodologies such as MEDDPICC, Franklin Covey, or Miller-Heiman.
- Strong sales and negotiation skills with a record of meeting or exceeding renewal and growth targets.
- Excellent communication and presentation skills, capable of engaging with senior-level executives.
- Strategic thinker with strong organizational skills, able to manage multiple accounts and priorities simultaneously.
If you are interested in the role, please apply with a cover letter and CV.
We are deeply committed to fostering a diverse, equitable, and inclusive environment. In our pursuit of excellence, we recognise the strength in varied perspectives, experiences, and backgrounds. As part of our ongoing efforts to enhance the diversity of our editorial team, we encourage applications from individuals who bring unique skills, backgrounds, and perspectives to the role.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
- Working in a hybrid way from both the office and at home
- Working flexible hours – flexing the times you work in the day
Working for you
Benefits
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Long service awards
- Save As You Earn share option scheme
- Travel Season ticket loan
- Maternity, paternity and shared parental leave
- Access to emergency care for both the elderly and children
- RE CARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts via Perks at Work
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Account Manager employer: Elsevier
Contact Detail:
Elsevier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Elsevier's product portfolio, especially in clinical solutions and medical education. Understanding the specifics of what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in their services.
✨Tip Number 2
Network with current or former employees of Elsevier on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your knowledge of solutions selling methodologies such as MEDDPICC or Miller-Heiman. Being able to discuss these frameworks confidently can set you apart from other candidates and show that you're proactive about your professional development.
✨Tip Number 4
Prepare specific examples from your past experience that highlight your success in account management and renewals, particularly in the healthcare or education sectors. Tailoring your stories to align with Elsevier's mission will resonate well with interviewers.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within the healthcare or education sectors. Use specific examples that demonstrate your success in managing client relationships and achieving growth targets.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for client interactions and driving growth. Mention your familiarity with clinical solutions and medical education, and explain how your skills align with the responsibilities outlined in the job description.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your ability to meet or exceed renewal and growth targets. This could be percentages of growth, number of accounts managed, or successful strategies implemented.
Research Elsevier: Familiarise yourself with Elsevier's mission, values, and the specific products you would be managing. This knowledge will help you tailor your application and demonstrate your genuine interest in the role and the company.
How to prepare for a job interview at Elsevier
✨Research the Company
Before your interview, take some time to learn about Elsevier's mission, values, and recent developments. Understanding their focus on healthcare and education will help you tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Your Experience
Be prepared to discuss your previous experience as an Account Manager or Renewal Specialist, particularly in the healthcare or education sectors. Highlight specific examples of how you've successfully managed accounts, driven renewals, and built strong client relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client interactions. Think of situations where you've had to overcome challenges or negotiate effectively, and be ready to share these stories.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the team dynamics, company culture, and growth opportunities within Elsevier. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
