Operations Executive/Lead in London

elseco is a high technology specialty insurance underwriting platform. More than 55 insurance and reinsurance companies including Lloyd’s syndicates are currently trading on the platform. elseco group has regulated offices in London and Dubai. The company started 20 years ago with Space insurance and has since diversified into Aviation, Energy and Accident & Health insurance as well, employing some 110 professionals. The role is based in our headquarter in DIFC, Dubai, United Arab Emirates. The role requires a mandatory base location in Dubai.

The Internal Operations Lead is a role that works across the MGA’s Lines of Business with a mandate to build-out, optimize, enforce, audit, and report on elseco’s procedures across Lines of Business (Space, Aviation, Energy, A&H, and others integrated in the future) and, where applicable, across departments (Claims, Finance, Legal, and Compliance). In addition to this core mandate, specific ad hoc tasks may be required as and when operational matters arise that demand the expertise of the Internal Operations Lead. The Internal Operations Lead reports into the elseco Head of Operations who is in turn responsible to the Group Chief Executive Officer and Deputy Group Chief Executive Officer.

As an Internal Operations Lead, the role is expected to perform the following functions:

• Oversight of the full breadth of the elseco Group Underwriting and Claims Manuals and, where applicable, any Standard Operating Procedures (SOPs).
• Undertaking, as part of the above, the periodic review and enhancement of said Underwriting and Claims Manuals across all Lines of Business, in liaison with Heads of Line and relevant stakeholders.
• Supporting the continuous development of the elseco Group CRM, including but not limited to: Consistency of usage across Lines of Business, leveraging CRM outputs to support operational efficiency and strategic decision-making, and developing in collaboration with ATOM the technological tools to build best-in-class CRM.
• Supporting the elseco Group business development initiatives, with a particular focus on capacity raising, including coordination with brokers, markets, and internal stakeholders.
• Delivery of staff training in areas for which Operations is the designated custodian.
• Oversight of key ATOM platform modules (Risk Coding, Pool Management, Capacity Management, and Stamp Management), ensuring compliance with configuration rules, and timely remediation where required.
• Oversight of Member Report issuances across all elseco Group Lines of Business: onto ATOM 3.0) including but not limited to: UAT coordination, data integrity and configuration controls.
• WhiteSpace), being liaison party between the concerned Line(s) of Business and our technology partner, ATOM.
• Providing operational expertise, frameworks, and knowledge to support the onboarding and integration of new Lines of Business onto the elseco platform, ensuring alignment with existing procedures, systems (ATOM), and governance standards.
• Oversight, where necessary, of premium reconciliations, aged debt and credit control processes, QS and profit commission reconciliations, and validation of underwriting entries, all as and when required.
• Ad-hoc initiatives, including marketing support, operational member onboarding, process handovers and knowledge transfer, and efficiency and automation initiatives.

Degree or diploma in a financial, maths or accounting related subject or professional qualification in insurance, e.g., Must have strong ethics and must be comfortable demonstrating clear independence towards compliance requirements. Experience with CRM management and optimisation within an MGA environment is a plus. Exposure to business development activities, particularly capacity raising within an MG, is a plus. Knowledge of onboarding new Lines of Business or delegated authority programs within an MGA platform is a plus. Computer literacy: Microsoft Office, particularly Microsoft Excel. Access, SQL, and VBA knowledge are a plus. Communication: An excellent command of the English language is desirable with an ability to communicate to all levels well.