Internal Operations Lead - MGA in City of London

elseco is a high technology specialty insurance underwriting platform. More than 55 insurance and reinsurance companies including Lloyd’s syndicates are currently trading on the platform. elseco group has regulated offices in London and Dubai. elseco via its Atom™ technology platform is providing “the most advanced underwriting services” to its partners. The company started 20 years ago with Space insurance and has since diversified into Aviation, Energy and Accident & Health insurance as well, employing some 110 professionals. The role is based in our headquarter in DIFC, Dubai, United Arab Emirates. The role requires a mandatory base location in Dubai.

The Internal Operations Lead is a role that works across the MGA’s Lines of Business with a mandate to build-out, optimize, enforce, audit, and report on, elseco’s procedures across Lines of Business (Space, Aviation, Energy, A&H, and others integrated in the future) and, where applicable, across departments (Claims, Finance, Legal, and Compliance). In addition to this core mandate, specific ad hoc tasks may be required as and when operational matters arise that demand the expertise of the Internal Operations Lead. The role requires a high degree of agility in an environment that is dynamic in nature. The Internal Operations Lead reports into the elseco Head of Operations who is in turn responsible to the Group Chief Executive Officer and Deputy Group Chief Executive Officer.

Specific Duties and Responsibilities

• Oversight of the full breadth of the elseco Group Underwriting and Claims Manuals and, where applicable, any Standard Operating Procedures (SOPs).
• Undertaking, as part of the above, the periodic review and enhancement of said Underwriting and Claims Manuals across all Lines of Business, in liaison with Heads of Line and relevant stakeholders.
• Defining, rolling out, enforcing, and embedding of operational processes into formal procedures, as required.
• Supporting the continuous development of the elseco Group CRM, including but not limited to: Consistency of usage across Lines of Business, leveraging CRM outputs to support operational efficiency and strategic decision-making, and developing in collaboration with ATOM the technological tools to build best-in-class CRM.
• Supporting the elseco Group business development initiatives, with a particular focus on capacity raising, including coordination with brokers, markets, and internal stakeholders.
• Delivery of staff training in areas for which Operations is the designated custodian.
• Acting as Lead Coordinator for internal audit activity, including Internal Excellence Reviews, preparation for member coverholder audits, and supporting the Group’s objective of maintaining 24-hour audit readiness.
• Acting as Lead Coordinator for Management Information (MI) reporting, in close collaboration with the elseLab team.
• Oversight of key ATOM platform modules (Risk Coding, Pool Management, Capacity Management, and Stamp Management), ensuring compliance with configuration rules, and timely remediation where required.
• Oversight of Member Report issuances across all elseco Group Lines of Business: ensuring adherence to reporting cut-offs and internal and contractual deadlines, proactive issue resolution, continuous improvement of verification controls, and ongoing optimisation of reporting timelines.
• Definition of ATOM requirements to support automation of operational processes, where applicable.
• Involvement in necessary system migrations (e.g., onto ATOM 3.0) including but not limited to: UAT coordination, data integrity and configuration controls.
• Acting as Lead Coordinator for the integration of new platforms (e.g. WhiteSpace), being liaison party between the concerned Line(s) of Business and our technology partner, ATOM.
• Providing operational expertise, frameworks, and knowledge to support the onboarding and integration of new Lines of Business onto the elseco platform, ensuring alignment with existing procedures, systems (ATOM), and governance standards.
• Oversight, where necessary, of premium reconciliations, aged debt and credit control processes, QS and profit commission reconciliations, and validation of underwriting entries, all as and when required.
• Ad-hoc initiatives, including marketing support, operational member onboarding, process handovers and knowledge transfer, and efficiency and automation initiatives.
• Other duties as required and assigned in support of the overall Operations function.

Knowledge and Skills

• Minimum of 7-8 years of relevant experience in Insurance Operations.
• Qualification: Degree or diploma in a financial, maths or accounting related subject or professional qualification in insurance, e.g., CII qualifications.
• Must have strong ethics and must be comfortable demonstrating clear independence towards compliance requirements.
• Attention to detail, good judgement, and a hands-on approach are required.
• Experience with CRM management and optimisation within an MGA environment is a plus.
• Exposure to business development activities, particularly capacity raising within an MG, is a plus.
• Knowledge of onboarding new Lines of Business or delegated authority programs within an MGA platform is a plus.
• Computer literacy: Microsoft Office, particularly Microsoft Excel.
• Highly numerate with knowledge of reinsurance technical accounting being a plus.
• Access, SQL, and VBA knowledge are a plus.
• General attitude: Problem solver, self-driven and motivated to get a job done well. The role requires to be confident and to have the ability to operate in a dynamic and multicultural environment and to work laterally across the elseco Group in an intradepartmental way.
• Communication: An excellent command of the English language is desirable with an ability to communicate to all levels well.
• Team player and willingness to get on and succeed.