Mandarin Speaking petrochemical sales

Key Responsibilities:

• Responsible for the planning, distribution and execution of commodity products to companies and institutions that have exposure to commodities.
• To propose, develop and implement a plan to develop a customer base with a specific requirement around the development of Chinese owned entities, both SOE and independently owned energy/petrochemical companies.
• To propose, develop and implement a plan to develop a customer base which are not primarily energy companies but companies with a high cost of energy, such as manufacturing and transportation.
• To develop the business within the overall business plan of the companies in conjunction with other companies and business lines.
• To manage the business in respect of its development, staff, risk and controls and to ensure it operates within the standards set by companies, Regulators and Exchanges.
• To develop customers for the benefit of the business, the product line and company Group.

Marketing & Sales:

• In accordance with the management and colleagues to develop and implement a marketing strategy for geographical areas, the development of products and services and different customer categories.
• Ensure that the activity develops in conjunction with the strategy of company, most notably with Fixed Income & Commodities and Global Energy & Commodities.
• Ensure that conduct of business is professional at all times from both a regulatory and commercial perspective.
• Develop where possible all opportunities to distribute other products offered by the Group.
• Ensure that the plans are clearly explained and understood by all staff & colleagues.

Customer Service:

• Ensure the conduct of business is professional at all times from a regulatory standpoint as well as a professional one.
• Ensure the delivery is at the highest level of customer service to all accounts by maximising the use of all products and services.
• Ensure regular contact is made with customers including the planning of customer visits.
• Build and manage long term relationships with clients.
• Motivate administrative staff and other support departments to ensure the customer service standards meet the customer expectations.
• Ensuring that all customer trades are checked on a daily basis and that there are no outstanding trades or disputes.
• Ensure that customer contributions are properly recorded.

Credit:

• To ensure that all customers have sufficient facilities for any trades undertaken.
• To ensure that credit risks are monitored on a daily basis in terms of margining and that the staff help to facilitate the collection of funds when required.
• To ensure that for all customers comments are provided for the customer reviews on an annual basis.

Prospecting:

• Identify and segment all prospects and work to define and develop appropriate products for the customers.
• Create and suggest plans in terms of the creation of new customer opportunities including promotion, advertising, sponsorship, conference attendance and business trips.

Product Knowledge:

• Ensuring that you know the features and are able to demonstrate all products and services offered by Commodities and the wider company Group.
• Are able to translate product/service features into benefits for the customers.
• Stay aware of our strengths and weaknesses with respect to our competitors.
• Propose and structure new products when required.

Client knowledge:

• Ensure that you understand most aspects of the clients business, especially those relating to trading and credit.
• Review credit applications, write executive summaries and bring to the attention of the management and credit department anything that could affect our risk profile with the customer.

Requirements:

• Ready to consult but be prepared to be decisive and take final and sole responsibility for actions.
• Chinese speaker.
• In depth knowledge of Chinese energy and petrochemical marketplace.
• Strong negotiator and excellent communicator.
• Good understanding of relevant markets and trading.
• Strong knowledge of market competition.
• Self-motivated.
• Team Orientated.

To be responsible for ensuring that Treating Customers Fairly (TCF) is central to COMPANY corporate culture to deliver fair consumer outcomes.

To comply with the FCA rules and guidelines at all times, responsible for Treating Customers Fairly (TCF) by delivering fair consumer outcomes.

To comply with the FCA Principles for Approved Persons at all times as detailed in the compliance manual.

To take all reasonable steps to ensure that the parts of the business in respect of which responsibility is allocated has the operating procedures and systems which include well defined steps for complying with the detail of requirements and standards of the UK and any other relevant regulatory system and for ensuring that the business is run prudently.