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For Companies At a Glance
- Tasks: Build strong relationships with retailers and enhance customer experiences across the region.
- Company: Join Omoda & Jaecoo, a dynamic automotive brand focused on innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to shape customer journeys.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be a key player in transforming customer experiences and brand reputation.
- Qualifications: 5 years of OEM Aftersales experience and excellent relationship-building skills.
The predicted salary is between 50000 - 60000 £ per year.
Investor Relationships
Develop robust relationships with your Region’s Retailers. Your role will require you to manage and deliver elements which cover reward, challenge and penalty. You will be a representative and ambassador for the Omoda & Jaecoo Brands and, accordingly, will need to shoulder the responsibility of taking direct and decisive action. We are currently interacting across the board within our Retailers: workshop to boardroom. You will come into contact with every aspect of network operations and will need to adapt your dialogue accordingly.
Customer Experience
You will need to become directly involved in Customer cases and take ownership of the Customer journey. This will involve root cause understanding of vehicle/ownership conditions. The output of this knowledge will mean bringing Customer issues to a swift conclusion. There are no half measures here. Customer Experience, Dealer Management and Brand Reputation are critical metrics.
Technical Support & Warranty Claims: Case Support
You will need to support our Technical and Warranty Teams with managing Dealer objections and timeframes. You may be required to add elements of technical support and or warranty into your dealer visit agenda. You will not be required to have technical knowledge but, instead, the ability to qualify gaps and suggest solutions when required.
Dealer Visits
Frequent and planned dealer visits, which will measure our Network’s ability to deliver the optimum Customer Experience, will require you to travel extensively across your Region. You will need to manage your time efficiently to ensure that dealer visits and individual/departmental administration are up-to-date. No excuses.
Performance Management
Omoda | Jaecoo (UK) does operate a Dealer Balance Scorecard (DBS) and has metrics within that will require your management and influence. The Customer remains at the core of our business and is measured and managed accordingly. Other Aftersales KPIs will be your responsibility and will need to show positive performance trends.
Brand Ambassador
You will be needed to attend and support Brand events during the year. These events may be outside your Region and could run outside of business hours.
Requirements
- A minimum of 5 years OEM Aftersales experience.
- You will need to be a robust, calm and efficient operator.
- Able to take on a large amount of responsibility, covering a broad, sometimes unfamiliar, range of topics.
- Relationship building will come naturally to you.
- Existing and new networks will be relied upon and tested on a frequent basis.
- You will be capable of managing a busy diary which may change at a moment’s notice.
- You will need to be adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills.
- Proficiency in Microsoft Office including reporting and data analysis platforms.
- Full and clean driving license.
Regional Aftersales manager South/Midlands in London employer: ELP Consult
Contact Detail:
ELP Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales manager South/Midlands in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential employers directly. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for customer experience! When you get the chance to chat with hiring managers, share your ideas on how to enhance customer journeys. They’ll love hearing your insights and it shows you’re already thinking about their brand’s reputation.
✨Tip Number 3
Be prepared for those dealer visits! Research the companies you’re interested in and think about how you can contribute to their performance management. Bring up specific metrics or KPIs you’ve worked with before to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Regional Aftersales manager South/Midlands in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passion for the automotive industry.
Tailor Your Application: Make sure to tailor your application specifically for the Regional Aftersales Manager role. Highlight your relevant experience in OEM Aftersales and how it aligns with our focus on customer experience and dealer management. We love seeing how you connect the dots!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at ELP Consult
✨Know Your Brands Inside Out
Before the interview, make sure you understand the Omoda and Jaecoo brands thoroughly. Familiarise yourself with their values, recent developments, and how they position themselves in the market. This will help you speak confidently about your role as a brand ambassador and show that you're genuinely interested in representing them.
✨Master the Customer Experience Narrative
Be prepared to discuss your approach to enhancing customer experience. Think of specific examples from your past roles where you've taken ownership of customer issues and resolved them effectively. Highlight your understanding of the customer journey and how it ties into dealer management and brand reputation.
✨Demonstrate Relationship-Building Skills
Since this role involves developing robust relationships with retailers, come ready with examples of how you've successfully built and maintained professional relationships in the past. Show that you can adapt your communication style to different audiences, from workshop staff to boardroom executives.
✨Showcase Your Organisational Skills
With frequent dealer visits and a busy diary, it's crucial to demonstrate your time management abilities. Prepare to discuss how you prioritise tasks and manage your schedule effectively. You might even want to share a strategy or tool you use to keep everything on track, showing that you're proactive and organised.