At a Glance
- Tasks: Monitor and enhance network performance while resolving technical issues.
- Company: Leading tech firm in London with a global presence.
- Benefits: Competitive salary, travel opportunities, and professional growth.
- Other info: Opportunity for international travel and collaboration with diverse teams.
- Why this job: Join a dynamic team and make a real impact on global connectivity.
- Qualifications: 3-5 years of IP network experience and CCNP qualification.
The predicted salary is between 45000 - 55000 £ per year.
Monitor and test the performance of Chinanet/CN2 network, proactively detect and resolve QoS deterioration, and constantly improve QoS of Chinanet/CN2. Manage the transit and peering connection to ensure good network connectivity.
Liaise with other teams/external entities to ensure smooth network operation. Daily maintenance and operation of network devices in our Moscow POPs, including Internet backbone, Chinanet/CN2 Sino-Europe backbone, and IP access network devices.
International circuits’ implementation, service provisioning, service delivery, post-sale troubleshooting, and technical support. Maintain and update Operation Plan and other operational procedures, service availability reports, traffic management reports, and service improvement solutions.
Pre-sales consulting support, resolve all technical issues arising during the sales engagement, understand customer business and technical drivers, actively participate in customer network planning, help clients define specifications, requirements, and engineer solutions based on customer requirements.
Coordinate with counterparts in HQ and design, implement, and support differentiated Internet products. Follow up customer service escalation with internal departments and external suppliers. Provide performance reports for VIP customers and organise service review meetings with VIP customers.
Gatekeeping customer credit claims, processing supplier service reviews and credit claims, processing supplier evaluations, and maintaining supplier information in the system. Some business travel is required.
Requirements:
- 3-5 years network maintenance experience on IP network and equipment maintenance experience
- CCNP qualified or equivalent; CCIE would be an added advantage
- Familiar with Cisco equipment and other related products
- Familiar with all submarine and land cable systems
- Prefer speaking both English and Chinese
Mandarin Speaking IP network Engineer employer: ELP Consult Ltd.
At ELP Consult Ltd., we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a GenAI Growth Leader, you will have access to unparalleled growth opportunities within the rapidly evolving AI landscape, supported by a collaborative team dedicated to innovation and excellence. Located in the heart of the UK, we offer competitive benefits and a vibrant work environment that encourages creativity and professional development.
