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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot hardware, and maintain network services.
- Company: Join a dynamic team in a tech-savvy environment.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Why this job: Make a difference by supporting users and enhancing IT systems.
- Qualifications: Technical degree and 3+ years of relevant experience required.
- Other info: Fluent Mandarin and English essential for effective communication.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose
This job is responsible for providing IT internal support including the installation, configuration, maintenance and support of network services, computing, cyber and information security policies and controls, communication equipment and systems, providing technical advice and support to end users.
Main Duties
- Technical Support
Provide general end user desk support. Install, maintain and troubleshoot computer hardware (PCs, laptops) peripherals (monitors, printers). Install and troubleshoot telecommunications equipment (cell phones, tablets). - IT Maintenance & Installs
Maintain an up to date IT inventory including PCs, printers, telecommunications equipment and software licenses. Install software packages such as operating systems, networking components and business applications. Make minor repairs as necessary but will refer major hardware problems to service personnel for correction. Managing telephone, door security systems, CCTV system and video conference system (with supplier when necessary). Maintain basic IT system and other business system (liaison with supplier when necessary). - Network & Security
Maintain and upgrade network. Implement systems access and security in accordance with company policy. Monitor and remove virus and malware systems. - Other
Other related duties as assigned.
Key Relationships / Contacts
All internal staff, Internal / External business partners e.g. software providers, Accountable persons in HQ.
Requirements
- Qualifications
Technical degree in Computer Science or related area; Over 3 years related experience; Good knowledge of hardware and software in the area of appropriate systems to include but not limited to Network, Windows Server, Domain Controller, VMware/Exchange, Antivirus system, Microsoft Windows and Office etc. Knowledge of Information Security policy, Citrix, NAS, SAN, SQL Server backup system etc.
Person Specification
Ability to maintain strict confidentiality of sensitive employee and business information. Strong interpersonal communication and analytical skills; ability to adapt to all levels of knowledge and authority. Ability to evaluate user issues and judge validity and priority of need. Excellent written and spoken English and Mandarin is essential.
Key Skills
Baan, English Language, Ideas, Access, Games, Application Management.
Employment Type
Full Time
Experience
Years
Vacancy
1
Mandarin Speaking IT Support Analyst in London employer: ELP Consult Ltd.
Contact Detail:
ELP Consult Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mandarin Speaking IT Support Analyst in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who speak Mandarin. They might know about openings that aren't advertised yet. Don't be shy; a friendly chat can go a long way!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of hardware, software, and security policies. We want you to shine during the interview, so practice explaining your past experiences clearly and confidently.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled IT issues in the past. Use real examples to demonstrate your analytical abilities and how you prioritise user needs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Mandarin Speaking IT Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and showcases your technical skills. We want to see how your background aligns with the job description, so don’t hold back on those key achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter.
Show Off Your Language Skills: Since this role requires Mandarin, make sure to highlight your language proficiency clearly. We appreciate candidates who can communicate effectively in both English and Mandarin, so don’t be shy about showcasing that skill!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ELP Consult Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software relevant to the role. Be prepared to discuss your experience with network services, Windows Server, and any other systems mentioned in the job description.
✨Show Off Your Communication Skills
Since this role requires strong interpersonal communication, practice explaining complex IT concepts in simple terms. You might be asked to demonstrate how you'd support a non-technical user, so think of examples where you've done this before.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like troubleshooting a common IT issue or handling a security breach. Think through your past experiences and be ready to explain your thought process and actions clearly.
✨Highlight Your Language Skills
As Mandarin is essential for this position, be ready to showcase your language proficiency. You might be asked to switch between English and Mandarin during the interview, so practice discussing technical topics in both languages.
