Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service to over 10,000 properties using cloud-based software.
- Company: Join Elogs, a leader in electronic logging solutions, dedicated to enhancing compliance and productivity.
- Benefits: Enjoy 25 days annual leave, gym discounts, and a relaxed dress code.
- Why this job: Be part of a team that values people, offers career growth, and makes a real impact.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Fixed shift pattern includes at least one weekend day; hybrid working available after probation.
Property Services Administrator
If you want to know about the requirements for this role, read on for all the relevant information.
Elogs
Location: St Ives – Office Based – Hybrid working available after probation
Salary: £24,570 per annum
Working hours: 37.5 hours per week – working at least one day per weekend
Job Type: Full time
About Us
Elogs, part of the wider Software, Risk and Compliance Group, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity.
Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape.
About the role
Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software.
This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service!
To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year. We have a dedicated nights team, so you will be working on a fixed shift pattern, working at least one day per weekend. Shifts are split into Early’s and Lates.
Week 1 – 07:00 – 15:30
Week 2 – 10:30 – 19:00
Key Duties:
Building strong relationships with customers in the field
Logging issues and quote requests on the Internal System (providing reassurance & support)
Keeping customers informed of progress
Dealing with queries & chasing for updates
Providing support to colleagues when things get busy
Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life
Problem-solving
Ensuring Service Centre KPI’s are met
What you will need:
Essential
Previous experience in a customer service based environment
Excellent communication skills both written and verbal
The ability to work in a fast paced, busy environment
High levels of attention to detail
The ability to think outside of the box to solve problems
Calm demeanour when dealing with urgent situations
Excellent computer skills including Word and excel
Desired
Previous office based or contact centre experience
Understanding of facilities management
Why join us?
People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.
Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
Benefits:
25 days annual leave plus bank holidays
Contributory pension scheme
Voluntary private medical
Simply health care plan
Gym and retail discounts
Cycle to work scheme
Free onsite parking
Dress down relaxed atmosphere
Quarterly charity days
Religious holiday swap
Employee assistance programme
Life learning – online learning materials
Support with professional membership costs
INDHS
Property Services Administrator employer: Elogs
Contact Detail:
Elogs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Administrator
✨Tip Number 1
Familiarize yourself with the specific software and tools used in property management. Since Elogs focuses on cloud-based solutions, having a good grasp of similar platforms can set you apart during the interview.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully handled difficult situations or resolved issues in previous roles. This will demonstrate your problem-solving skills and calm demeanor under pressure.
✨Tip Number 3
Research Elogs and its mission to understand their approach to customer service and compliance. Being able to discuss how your values align with theirs can show your genuine interest in the role and the company.
✨Tip Number 4
Prepare to discuss your availability and flexibility regarding shift patterns, especially since the role requires working weekends. Showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Property Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service and any relevant skills that match the job description. Emphasize your communication skills and problem-solving abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples from your past experiences that demonstrate your ability to provide excellent customer service and handle urgent situations.
Highlight Relevant Skills: In your application, clearly outline your proficiency with computer software, particularly Word and Excel. Also, mention any experience you have in fast-paced environments or facilities management, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Property Services Administrator role.
How to prepare for a job interview at Elogs
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to build strong relationships and provide exceptional support.
✨Demonstrate Problem-Solving Abilities
Elogs values innovative solutions, so think of instances where you had to think outside the box to resolve issues. Discuss your approach to problem-solving and how it led to positive outcomes for customers.
✨Familiarize Yourself with Facilities Management
While not mandatory, having a basic understanding of facilities management can set you apart. Research common challenges in the industry and be ready to discuss how you would address them in your role.
✨Prepare for Shift Work Questions
Since the position requires working at least one day on the weekend, be ready to discuss your availability and flexibility regarding shift patterns. Show that you are adaptable and willing to meet the demands of the role.
