Account Manager in City of London

Role Summary

You will own and grow key accounts across CubeLogic’s Credit and Compliance product offerings, with a clear mandate to prioritise retention and customer satisfaction whilst creating opportunities for upsell and cross sell. This role is highly collaborative and commercial – partnering closely with Professional Services, Product Development, Support, Marketing, and Pre‑Sales to deliver outcomes that customers value and that expand CubeLogic’s footprint.

This is a hybrid role based at our brand new London Head Office, with an expectation of working onsite a minimum of 3 days per week (Tuesday, Wednesday and Thursday).

We are seeking someone who is passionate about building a career in tech sales and account management.

Key Responsibilities

• Account ownership & planning: Create and maintain robust Account Plans per allocated account; define objectives, stakeholders, risks, and growth paths (cross‑sell/upsell). Conduct Quarterly Business Reviews (QBRs).
• Customer advocacy & satisfaction: Serve as the voice of the customer; coordinate internally to ensure service excellence. Schedule Customer Satisfaction and Project Feedback surveys.
• Commercials & renewals: Prepare quotes, delivery dates, payment schedules, and arrange service installation. Review annual renewal quotes; monitor invoicing and follow up with Finance.
• Pipeline management & CRM hygiene: Maintain and update all assigned accounts and opportunities in the CRM with high data quality; ensure timely next steps and forecast accuracy.
• Executive communication & presentations: Lead negotiations; deliver crisp, data‑driven executive presentations to client leadership and internal stakeholders.
• Cross‑functional collaboration: Work closely with Professional Services, Product Development, and Support to orchestrate delivery and issue resolution. Participate in marketing activities (webinars, seminars, client events).
• Travel: Travel to EMEA/US/APAC regions for customer onsite visits to strengthen relationships, ensure satisfaction, and uncover new opportunities.

Qualifications & Experience

• 1-3 years of experience in account management, customer success or a commercial role within software/SaaS.
• Bachelor’s or Master’s degree in Business, General Management, or related field – or equivalent practical experience.
• Demonstrated success meeting/exceeding objectives in account management or ideally Software/SaaS roles.
• Good communication, collaboration, negotiation, and presentation skills.
• Proven CRM experience with rigorous data discipline; comfortable with forecasting and renewal tracking.
• Domain knowledge in energy/commodities markets is a plus as would fluency in a second language.
• Willingness to travel across regions as needed.

Success Metrics (KPIs)

• Retention / Net Revenue Retention (NRR) and renewal rate across the managed portfolio.
• Account growth (expansion ARR via cross‑sell/upsell) and attainment of target‑based commission goals.
• CSAT/NPS improvements and action‑plan completion from QBRs and surveys.
• CRM data quality and forecast accuracy (e.g., hygiene scorecards, activity SLAs).

Why This Role Matters

Our customers rely on CubeLogic to reduce risk and meet compliance obligations. As a n Account Manager, you will be their trusted advisor ensuring they maximisethe value from our Credit and Compliance solutions while building durable, reference-worthy relationships.