At a Glance
- Tasks: Lead and develop a regional service team for EV charging solutions.
- Company: Join SWARCO, a leader in smart mobility and EV charging infrastructure.
- Benefits: Enjoy career development, continuous learning, and a supportive work environment.
- Other info: Exciting opportunity with excellent growth potential in a dynamic industry.
- Why this job: Make a real impact on sustainable mobility and customer satisfaction.
- Qualifications: Engineering background and experience in leading service teams required.
Become part of our SWARCO team as Regional Service Manager (South East) - EVOLT Charging Ltd
Location: Chineham, England, United Kingdom | Full-time | Hybrid
Company Description
Regional Service Manager (South East England)
Location: South East England (Remote/Hybrid)
Join SWARCO EVOLT Charging
At SWARCO, we are committed to delivering innovative smart mobility solutions that make travel safer, smarter and more sustainable. As part of SWARCO UK & Ireland, EVOLT Charging Ltd is a leading provider of electric vehicle charging infrastructure, delivering reliable installation, maintenance and support services that help accelerate the transition to electric mobility.
Challenge
We're looking for an experienced Regional Service Manager to lead our field service operation across the South East of England. This is a fantastic opportunity for a people-focused operational leader with a strong engineering or technical background to drive service excellence, develop high-performing teams and deliver an outstanding customer experience.
You’ll play a key role in supporting the continued growth of our EV charging network, ensuring our customers receive safe, reliable and efficient service while achieving regional operational and commercial objectives.
What You’ll Be Doing
Your Responsibilities Will Include:
- Leading, coaching and developing the regional field service team, fostering a culture of accountability, collaboration and continuous improvement.
- Taking ownership of regional service delivery, operational performance, revenue and margin targets.
- Ensuring the safe, reliable and efficient installation, maintenance and repair of EV charging infrastructure.
- Building and maintaining strong customer relationships, acting as a key point of contact for service performance, escalations and continuous improvement.
- Driving engineer productivity, utilisation, first-time fix rates and overall operational efficiency.
- Managing planned preventative maintenance, reactive repairs, commissioning support and fault resolution.
- Monitoring regional budgets, operating costs and resource planning.
- Supporting engineer training, competency development and ongoing professional growth.
- Ensuring engineers are equipped with the tools, vehicles, equipment and spare parts required to deliver excellent service.
- Managing escalated customer issues, complaints and urgent service requirements.
- Working closely with the Service Desk, Technical Support, Project Delivery and Sales teams to deliver an exceptional customer experience.
- Producing and reviewing regional performance reports, including operational KPIs, customer satisfaction, revenue and margin.
- Promoting compliance with company policies, health and safety legislation and quality standards.
- Identifying opportunities for continuous improvement across service delivery and operational performance.
Why Join SWARCO?
At SWARCO, you'll be joining a global organisation that's helping shape the future of intelligent transport systems and sustainable mobility. We invest in our people and provide opportunities for career development, continuous learning and professional growth.
This is an exciting opportunity to lead a talented regional team, make a real impact on operational performance and customer satisfaction, and contribute to the continued success of one of the UK's leading EV charging service providers.
We offer a supportive and collaborative working environment where innovation, teamwork and continuous improvement are at the heart of everything we do.
Profile
What We’re Looking For
Essential
- Engineering or technical background.
- Experience leading field-based engineering or service teams.
- Strong people leadership and team development skills.
- Experience managing customer relationships and service delivery.
- Good understanding of service contracts, maintenance delivery and operational KPIs.
- Strong organisational and planning skills with the ability to manage competing priorities.
- Excellent communication and stakeholder management skills.
- Ability to make sound decisions in a fast-paced operational environment.
- Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
- Full UK Driving Licence.
- Right to live and work in the UK.
Desirable
- Leadership or management qualification.
- Formal project management training.
- Experience within the EV charging, electrical infrastructure, utilities or field service sector.
- Experience managing budgets and commercial performance.
- Knowledge of EVOLT or SWARCO products and solutions.
- Strategic planning capability and strong commercial awareness.
Benefits
SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of gender, disability, religion, ethnic origin or background.
Contact
SWARCO Smart Charging
Lime Tree Way
RG24 Chineham
Information on processing of your personal data is available here.
Copyright © SWARCO 2026
Regional Service Manager (South East) - EVOLT Charging Ltd in Basingstoke employer: Elmore Group
At SWARCO, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in our state-of-the-art production facility in Melsonby. With a strong focus on employee development, we provide numerous growth opportunities, competitive benefits including generous holiday allowances and pension contributions, and a culture that values collaboration and innovation. Join us to be part of a team that is shaping the future of intelligent traffic management while enjoying a fulfilling career.
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