We are a highly regarded not-for-profit, values-based organisation, offering residential, community and in-home aged care for over 30 years, to older people living in and around the city of Manningham.
Description
About the Role
We are seeking an experienced and customer-focused Admissions Coordinator to join the MannaCare Residential Services team on a permanent full-time basis.
Reporting directly to the Executive Director Residential Services, this role is responsible for coordinating and managing the resident admissions journey across Cassia House, 90 Beds and Doncaster Melaleuca Lodge (DML) 60 beds, a total of 150 beds facility.
You will be the key contact for prospective residents, families, referral partners and internal teams, supporting enquiries through to admission while ensuring a positive, seamless and person-centred experience.
This role plays an important part in supporting occupancy outcomes by building strong referral relationships, managing admissions processes and ensuring prospective residents and their representatives receive accurate information, guidance and support throughout their transition into residential care.
Key Responsibilities
- Manage resident enquiries from initial contact through to admission, providing a positive and seamless experience for residents and families
- Conduct tours, interviews and meetings with prospective residents and representatives
- Coordinate admissions, including documentation, agreements, fees, accommodation payments and admission requirements
- Work collaboratively with Care Managers, Unit Managers and administration teams to ensure smooth resident transitions
- Build and maintain strong relationships with referral partners including hospitals, GP clinics and community groups
- Maintain accurate admission, enquiry and respite records and provide reports as required
- Identify opportunities to improve enquiry conversion, occupancy outcomes and resident experience
What We Offer
- Opportunity to play a key role in shaping the resident experience from initial enquiry through to admission
- Supportive and collaborative workplace culture
- Make meaningful impact within a values-based aged care organisation
- Salary packaging benefits including up to $15,900 for living expenses, meal and entertainment card up to $2,650 per annum, plus novated leasing options
- Free annual influenza vaccination
- Free onsite parking
About You
- Previous experience in aged care admissions, administration, customer service or a similar role
- Understanding of residential aged care admission processes, fees and charges
- Strong communication, relationship-building and negotiation skills
- Excellent organisation skills with strong attention to detail and accuracy
- Ability to manage competing priorities and work autonomously
- Confident using computer systems and maintaining accurate records
- Professional, positive and customer-focused approach
If you are passionate about supporting older people and creating a positive first experience for residents and families entering residential care, we would love to hear from you.
Admissions Coordinator in Doncaster employer: ELMO People Portal
Join our esteemed not-for-profit organisation, where we have been dedicated to providing exceptional aged care for over 30 years in Manningham. As a Clinical Nurse Manager, you will thrive in a supportive and collaborative environment that prioritises professional development and meaningful work, while enjoying benefits such as salary packaging, ongoing training, and a positive workplace culture focused on resident-centred care.
