Job Category: Call Centre & Customer Service
Founded in 2002 ELMO has established itself as one of the fastest growing technology companies in the ANZ region. We are a leading cloud HR & Payroll software company. Our350 employees service over 1500 clients from 8major citiesacross Australia & New Zealand.That makes ELMO a very exciting place to work!
Required skills
- Strong communication and interpersonal skills
- Proficiency in customer relationship management (CRM) software
- Excellent problem-solving and decision-making abilities
- Ability to analyse data and derive actionable insights
- Team leadership and motivational skills
- Attention to detail and high standards of quality assurance
- Knowledge of quality management systems and methodologies
- Effective time management and organisational skills
Required experiences
- A minimum of 5 years' experience in customer service management or a related field
- Proven track record of improving customer satisfaction metrics
- Experience in managing teams and leading training initiatives
- Demonstrated experience with quality control processes and procedures
- Background in developing and implementing customer service strategies
- Experience in handling escalated customer issues effectively
- A solid understanding of market trends related to customer service excellence
- Prior involvement in cross-functional project teams is advantageous
#J-18808-Ljbffr
