Housekeeper - Caravan Park in Torquay

About the Great Ocean Road Coast and Parks Authority

The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.

About our Caravan Parks

Our self-managed caravan parks and Cape Otway Lightstation generate the majority of Authority revenue. We are the single largest accommodation provider on the Great Ocean Road with over 800,000 visitor nights annually. Situated adjacent to some of the most spectacular beaches on the coast, our caravan parks offer a range of accommodation options for families, tourists, students and visitors.

Purpose of the position

The Caravan Park Housekeeper is responsible for day-to-day cleaning and maintaining of the public and caravan park amenities, cabins and other facilities as directed, ensuring they are in a clean, tidy and usable condition.

Key responsibilities:

• Performing a range of cleaning duties such as sweeping, mopping, dusting, vacuuming, scrubbing, laundering, making beds, washing dishes, emptying bins, handling rubbish and other general duties in the act of cleaning cabins, communal ablution blocks, kitchens, office buildings and other general buildings and structures on caravan park sites.
• Face to face customer liaison at the Parks including the provision of information, dealing with customer complaints, receiving maintenance requests and other customer interactions as may be required.
• Advising management of customer issues as soon as able and in the format directed by the Park Managers to ensure an efficient and timely transfer of information.
• Handling of stock including rotation of stock, lifting of boxes, linen and other items.
• Undertaking basic building maintenance functions from time to time to ensure public safety and functional operation.

Skills and Experiences

Knowledge & Skills:

• Practical cleaning skills developed in a health, hospitality or aged care environment involving a range of cleaning duties.
• Experience in safe manual handling techniques and use of chemicals (preferred).
• Ability to communicate with people across a broad range of backgrounds.
• Demonstrated ability to work as part of a team.
• A proactive approach to problem-solving.
• Good time management and organisational skills.

Everyone is welcome at the Authority. Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation. We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.