At a Glance
- Tasks: Deliver top-notch customer service and support office operations in a vibrant coastal setting.
- Company: Join the Great Ocean Road Coast and Parks Authority, dedicated to protecting iconic landscapes.
- Benefits: Enjoy a diverse role, supportive team culture, and beautiful coastal work location.
- Other info: We celebrate diversity and welcome all backgrounds to apply.
- Why this job: Make a real impact while working in a purpose-driven environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.
Join the Great Ocean Road Coast and Parks Authority as a Customer & Team Support professional, delivering high-quality frontline service while supporting office operations, administration, and facilities coordination. As the first point of contact, you’ll play a key role in creating a professional, efficient and welcoming workplace.
What You’ll Do- Manage phone, email and front desk enquiries
- Provide accurate information and triage requests
- Coordinate correspondence, records, meetings and calendars
- Support office administration and team operations
- Log and monitor maintenance issues and liaise with contractors
- Coordinate cleaning and maintain shared spaces
- Assist with permits, registers and compliance tasks
- Build strong relationships with staff, stakeholders and contractors
- Experience in customer service and administrative roles
- Strong communication and interpersonal skills
- Proven ability to organise, prioritise and maintain accurate records
- Experience supporting facilities or service coordination
- Confidence using systems and contributing to process improvements
- A collaborative approach and sound professional judgement
- Purpose-driven work protecting the Great Ocean Road
- Supportive and collaborative team culture
- Diverse role with opportunities to build skills
- Beautiful coastal work location
Everyone is welcome at the Authority. Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation. We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.
Applications close 9am, Friday, 5th June 2026.
Customer & Team Support in Torquay employer: ELMO Cloud HR & Payroll
The Great Ocean Road Coast and Parks Authority is an exceptional employer, offering a purpose-driven work environment dedicated to the conservation of one of Australia's most stunning coastal landscapes. With a supportive and collaborative team culture, employees benefit from diverse roles that foster skill development while enjoying the breathtaking beauty of their workplace. The Authority values inclusivity and diversity, ensuring that all staff feel welcomed and respected as they contribute to meaningful environmental stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Team Support in Torquay
✨Tip Number 1
Get to know the company! Research the Great Ocean Road Coast and Parks Authority, their values, and their mission. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, it's crucial to convey information clearly and confidently. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the Authority. You never know who might give you a leg up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer & Team Support in Torquay
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer & Team Support role. We want to see how you can contribute to our mission of protecting the Great Ocean Road!
Show Off Your Communication Skills:Since this role involves a lot of interaction, be sure to showcase your strong communication and interpersonal skills in your written application. We love seeing examples of how you've effectively managed enquiries or built relationships in past roles.
Be Organised and Clear:When writing your application, keep it organised and clear. Use bullet points or headings if needed, so we can easily see your relevant experience and qualifications. A tidy application reflects your ability to maintain accurate records!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ELMO Cloud HR & Payroll
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer & Team Support role. Familiarise yourself with the key responsibilities like managing enquiries and supporting office operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with staff, stakeholders, and contractors, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you effectively handled customer queries or resolved issues. This will highlight your interpersonal abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Practice responses to situations like managing multiple enquiries at once or dealing with a difficult customer. This will show that you can think on your feet and handle the demands of the role.
✨Emphasise Your Collaborative Spirit
The Great Ocean Road Coast and Parks Authority values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific examples of how you contributed to team success or improved processes, as this will align with their supportive and inclusive culture.
