At a Glance
- Tasks: Deliver exceptional customer service and manage bookings at a stunning coastal caravan park.
- Company: Join the Great Ocean Road Coast and Parks Authority, dedicated to preserving iconic landscapes.
- Benefits: Work in a beautiful location with a supportive team and diverse experiences.
- Other info: Embrace diversity and be part of a team that values every perspective.
- Why this job: Make a real impact by creating memorable experiences for visitors from around the world.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
- Introduction
- The
Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes.
We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites.
Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.
Description
About the role
The Great Ocean Road Coast and Parks Authority is seeking a customer-focused and organised Caravan Park Customer Service Officer to join our Accommodation Services Team at Torquay Foreshore Caravan Park.
As the first point of contact for our guests, you'll play a key role in delivering outstanding customer experiences while supporting the day-to-day operations of one of Victoria's most iconic coastal destinations.
You will assist guests with bookings and enquiries, provide reception support, and ensure visitors enjoy a welcoming, professional and enjoyable stay.
This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about delivering exceptional service.
What you'll do
- Manage accommodation reservations through the RMS booking system via phone, email, online platforms and in person.
- Welcome guests and provide friendly, professional front-of-house reception services.
- Respond to customer enquiries and correspondence promptly and effectively.
- Assist with customer concerns, maintenance requests and general guest needs.
- Process payments and cash transactions while maintaining accurate records.
- Prepare daily banking and administrative reports.
- Escalate customer issues to management as required.
- Provide local information and support to enhance the visitor experience.
- Contribute to a positive team environment and the smooth operation of the caravan park.
Skills And Experiences
What we're looking for
- Experience in customer service, administration, hospitality, tourism, retail or a similar front-of-house environment.
- Strong communication skills with the ability to engage effectively with people from diverse backgrounds.
- Excellent organisational and time management skills.
- A proactive approach to problem-solving and customer satisfaction.
- Demonstrated ability to work collaboratively within a team.
- Confidence using computer systems and administrative software.
- Experience using RMS booking software will be highly regarded.
You will also be able to meet the employment requirements of the role, including holding a current Australian Driver's Licence, providing evidence of Australian work rights, obtaining a Working with Children Check, and completing a National Police Check.
Why join us
At the Great Ocean Road Coast and Parks Authority, you'll be part of an organisation dedicated to protecting and enhancing one of Australia's most iconic coastlines while delivering exceptional visitor experiences.
We offer
- The opportunity to work in a stunning coastal location.
- A supportive and collaborative team environment.
- A meaningful role contributing to an organisation that reinvests in the Great Ocean Road region.
- Diverse and engaging work where no two days are the same.
- The chance to help create memorable experiences for visitors from across Australia and around the world.
Join us and be part of an organisation that cares for Victoria's iconic coast while delivering outstanding customer experiences every day.
Everyone is welcome at the Authority.
Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all.
We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.
We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.
Applications close 11.59pm Tuesday, 21st July 2026.
Customer Service Officer in Torquay employer: ELMO Cloud HR & Payroll
The Great Ocean Road Coast and Parks Authority is an exceptional employer, offering a unique opportunity to work in the breathtaking coastal location of Torquay while contributing to the conservation of Australia's iconic landscapes. With a strong focus on teamwork and inclusivity, employees benefit from a supportive environment that fosters personal growth and development, ensuring that every day brings diverse and engaging experiences. Join us in delivering outstanding customer service and creating memorable moments for visitors, all while being part of an organisation dedicated to sustainability and community engagement.
