At a Glance
- Tasks: Deliver top-notch customer service and support office operations in a vibrant coastal setting.
- Company: Join the Great Ocean Road Coast and Parks Authority, dedicated to protecting iconic landscapes.
- Benefits: Work in a beautiful location with a supportive team and opportunities for skill development.
- Other info: We celebrate diversity and welcome all backgrounds to apply.
- Why this job: Make a real impact while enjoying a diverse role in a purpose-driven environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
The Great Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.
Join the Great Ocean Road Coast and Parks Authority as a Customer & Team Support Officer, delivering high-quality frontline service while supporting office operations, administration, and facilities coordination. As the first point of contact, you’ll play a key role in creating a professional, efficient and welcoming workplace.
What You’ll Do
- Manage phone, email and front desk enquiries
- Provide accurate information and triage requests
- Coordinate correspondence, records, meetings and calendars
- Support office administration and team operations
- Log and monitor maintenance issues and liaise with contractors
- Coordinate cleaning and maintain shared spaces
- Assist with permits, registers and compliance tasks
- Build strong relationships with staff, stakeholders and contractors
What We’re Looking For
- Experience in customer service and administrative roles
- Strong communication and interpersonal skills
- Proven ability to organise, prioritise and maintain accurate records
- Experience supporting facilities or service coordination
- Confidence using systems and contributing to process improvements
- A collaborative approach and sound professional judgement
Why Work With Us
- Purpose-driven work protecting the Great Ocean Road
- Supportive and collaborative team culture
- Diverse role with opportunities to build skills
- Beautiful coastal work location
Everyone is welcome at the Authority. Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation. We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.
Applications close 9am, Monday, 1st June 2026.
Customer Service Administrator (200105) in Torquay employer: ELMO Cloud HR & Payroll
The Great Ocean Road Coast and Parks Authority is an exceptional employer, offering a purpose-driven work environment dedicated to the conservation of one of Australia's most stunning coastal landscapes. With a supportive and collaborative team culture, employees enjoy diverse roles that foster skill development while working in a beautiful coastal location. The Authority values inclusivity and diversity, ensuring that all staff feel welcomed and respected as they contribute to meaningful environmental protection efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (200105) in Torquay
✨Tip Number 1
Get to know the company! Research the Great Ocean Road Coast and Parks Authority, their values, and what they stand for. This will help you tailor your approach and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role there. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Being ready to showcase your problem-solving skills will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at the Great Ocean Road Coast and Parks Authority.
We think you need these skills to ace Customer Service Administrator (200105) in Torquay
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Administrator. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about being the first point of contact, let your written communication shine! Use clear and concise language, and don’t forget to showcase your interpersonal skills in your application.
Highlight Relevant Experience:We’re looking for someone with a background in customer service and administration. Be sure to include specific examples from your past roles that demonstrate your ability to manage enquiries and support office operations.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at ELMO Cloud HR & Payroll
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like managing enquiries and supporting office operations. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you resolved customer issues or coordinated with teams. Practising these scenarios will help you articulate your experience confidently.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities, so be ready to discuss how you prioritise tasks and maintain accurate records. You could mention specific tools or methods you use to stay organised, which will show that you're proactive and detail-oriented.
✨Emphasise Team Collaboration
This role involves building relationships with staff and stakeholders, so highlight your collaborative approach. Share examples of successful teamwork from your past experiences, and express your eagerness to contribute to a supportive team culture at the Great Ocean Road Coast and Parks Authority.
