Accommodation Services Coordinator in Torquay

The Great Ocean Road Coast and Parks Authority (GORCAPA) is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.

As the Accommodation Services Coordinator, you will play a pivotal role in linking strategy with on‑ground delivery across GORCAPA’s self‑operated coastal Caravan Parks and the Cape Otway Lightstation. Supporting the largest accommodation provider on the Great Ocean Road, you will help deliver high‑quality, compliant services that welcome over 800,000 visitor nights annually in some of Victoria’s most spectacular coastal locations.

What you'll do:

• Provide specialist advice and coordinated operational support across the accommodation portfolio.
• Support the Accommodation Services Manager to drive consistent, efficient, and high‑quality operations.
• Coordinate systems, processes, and operational frameworks to support service delivery and sustainable commercial outcomes.
• Support Park Managers with operational guidance, compliance, and workforce matters.
• Analyse accommodation performance and guest experience data to inform decision‑making and improvement initiatives.
• Prepare reports, briefs, and correspondence for senior leaders, including insights on tourism trends, risks, and opportunities.
• Engage with tourism partners, contractors, and stakeholders to support accommodation and commercial objectives.
• Support improvement initiatives that enhance efficiency, accessibility, equity of access, and customer experience across sites.
• Oversee permit holder compliance and support adherence to relevant legislation and regulations.
• Contribute to rostering oversight and workforce planning, including peak‑season operations.
• Ensure alignment with OHS policies, procedures, and compliance requirements.
• Foster a positive, continuous improvement culture through collaboration and knowledge sharing.

What we're looking for:

• A tertiary qualification in Business Management, Tourism, Hospitality, or a related discipline.
• Demonstrated experience in hospitality, tourism, or commercial service environments, with strong coordination and analytical skills.
• High‑level understanding of revenue management principles and booking systems.
• Experience using booking and reporting systems (eg RMS or similar).
• Strong written and verbal communication skills, including report and brief preparation.
• Excellent organisational and time‑management skills, with the ability to manage competing priorities.
• Proven initiative and problem‑solving capability, with the ability to work autonomously and as part of a team.
• Strong interpersonal skills and the ability to work effectively with diverse stakeholders and communities.
• Advanced computer skills across word processing, spreadsheets, and database systems.
• Understanding of Crown Land principles and public sector experience (desirable).

Everyone is welcome at the Authority. Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation. We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.