At a Glance
- Tasks: Support daily operations with admin tasks and provide exceptional customer service at the front counter.
- Company: Join Polyaire, a leading air conditioning distributor with over 50 years of experience.
- Benefits: Enjoy a competitive salary, work-life balance, and opportunities for professional growth.
- Other info: Free uniform, employee perks, and a supportive work environment await you!
- Why this job: Be part of a friendly team and make a real impact in customer service.
- Qualifications: Strong organisational skills, computer literacy, and a passion for customer service.
The predicted salary is between 20250 - 24750 £ per year.
- Introduction
- Part-time permanent opportunity
• Work life balance – Monday-Friday, no weekends or late nights!
- Tamworth location with onsite parking
- Description
About Us
Polyaire is a leading wholesale distributor of air conditioning products, established in 1973, our support office is in Adelaide with 30 branches across Australia and over 50 years of experience.
We lead the market by offering sustainable, cutting-edge Air Touch solutions that continue to revolutionise comfort in homes and businesses.
At Polyaire our values shape how we work, we are all in , work smart , getting it done and cool service with a warm smile are at the forefront of all we do.
Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions.
Having these values as an integral part of our business has made Polyaire the preferred supplier in providing comfort to Australia.
About the role
We now have an exciting opportunity for a dedicated Counter Sales / Admin Assistant to join our team and support our daily operations .
This role would ideally suit someone who enjoys variety delivering both administration support and customer service at our front counter!
Our team is supportive, friendly, and thrives on collaboration and as the Counter Sales / Admin Assistant you will provide essential administrative and data entry support to the team and Branch Supervisor, helping ensure the efficient operation of the sales department and also being a friendly face at our counter!
What does my day to day look like?
- Processing daily sales orders and complete all dispatch documentation
- Processing daily invoicing and assist to ensure sales orders are ready to be invoiced
- Meeting and greeting our customers, providing exceptional customer service on our front counter
- Assisting the service team with credit claim processing
- End of month KPI reconciliations
- Maintain and update customer / product data base
- Maintain an effective filing system
- Work closely with warehouse personnel to ensure accurate and timely sales orders and deliveries
- Assist our service team to deliver excellent customer service
What you will bring to the role
- Excellent organisational skills and attention to detail
- Good computer literacy skills and familiarity of Microsoft Office Suite, particularly MS Excel
- Forklift Licence (or willingness to obtain)
- High accuracy of data entry and data management
- Strong communication skills with a passion for customer service
- Friendly and approachable with a can-do attitude
- Knowledge of Enterprise Resource Planning (ERP) software systems would be beneficial but not essential
Why join the Polyaire Team?
- A competitive salary on offer
- Full training in all aspects of the business operations
• Great work life balance — no weekend work or late nights!
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- Free uniform allocation — proudly wear the Polyaire uniform (Polyware)
- Access to our Employee Assistance Program
- Service Awards Program
- Employee Referral Program — get rewarded with a cash incentive for referring great people!
- Access to Flare — Novated Leasing + exclusive employee perks & everyday discounts from Australia's leading retailers
- Access to our Workplace Banking and Financial Wellbeing Program
- Free annual flu vaccinations
Please note you must be an Australian citizen or permanent resident at the time of submitting your application.
Counter Sales/Admin Assistant in Tamworth employer: ELMO Cloud HR & Payroll
The Great Ocean Road Coast and Parks Authority is an exceptional employer, offering a unique opportunity to work in the breathtaking coastal location of Torquay while contributing to the conservation of Australia's iconic landscapes. With a strong focus on teamwork and inclusivity, employees benefit from a supportive environment that fosters personal growth and development, ensuring that every day brings diverse and engaging experiences. Join us in delivering outstanding customer service and creating memorable moments for visitors, all while being part of an organisation dedicated to sustainability and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Sales/Admin Assistant in Tamworth
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We think you need these skills to ace Counter Sales/Admin Assistant in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and ELMO Cloud HR & Payroll.
Get Familiar with Our Brand:Before applying, take some time to learn about ELMO Cloud HR & Payroll and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at ELMO Cloud HR & Payroll
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress ELMO Cloud HR & Payroll.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which ELMO Cloud HR & Payroll will surely appreciate.
