At a Glance
- Tasks: Lead quality assurance and compliance initiatives to enhance training services and drive meaningful change.
- Company: Join a leading not-for-profit committed to making a positive impact in communities.
- Benefits: Enjoy competitive salary, flexible work options, and ongoing professional development.
- Other info: Inclusive culture with a focus on employee wellbeing and career growth.
- Why this job: Shape the future of training services while collaborating with passionate teams.
- Qualifications: Experience in RTO compliance, strong leadership skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.
As our Quality Assurance & Compliance Manager, you’ll help shape the future of Training Services by driving strong compliance, smarter systems, and better service delivery. You’ll lead audits and validations, strengthen our quality frameworks, and make sure our Student and Learning Management Systems deliver accurate, reliable insights that support great decision-making. This isn’t just about compliance ticking; it’s about creating real impact. You’ll collaborate with passionate teams and key stakeholders to transform systems, streamline processes, and support lifting performance and delivering meaningful outcomes for our students. By turning data into action and building high-performing capability, you’ll lead a culture of excellence, integrity, and innovation across our accredited training programs.
Your day-to-day as a QA & Compliance Manager will include:
- Lead and empower our QA, Compliance and Resource Development teams to confidently support operations
- Enhance and deliver practical, user-friendly quality and compliance systems aligned to RTO Standards 2025
- Drive audits, validations, and continuous improvement initiatives that lift performance
- Oversee SMS/LMS systems, data integrity, and reporting to ensure accurate learner tracking and insights
- Turn data into action through dashboards, reporting, and improvement initiatives
- Partner with stakeholders to strengthen service delivery while maintaining compliance excellence
- Provide hands-on training and support to build capability across Training Services
- Monitor compliance across government-funded programs (including Skills for Education & Employment (SEE) Program and the Self-Employment Assistance)
- Champion a culture of quality, integrity, collaboration, and innovation across ETC
What you will bring:
- Proven experience in an RTO compliance/QA environment
- Strong knowledge of ASQA requirements and RTO Standards (2025)
- Experience leading audits, validation, and quality frameworks
- Confidence working with SMS/LMS platforms (ideally aXcelerate)
- Ability to translate data into clear insights and practical actions
- A collaborative leadership style with experience leading teams and driving performance
- A proactive, solutions-focused mindset with a genuine passion for helping others succeed
- Certificate IV in Training & Assessment (or equivalent)
- Current QLD Blue Card, Driver’s Licence, and National Police Check
Bonus points if you have:
- Qualifications in compliance auditing
- Extensive experience with aXcelerate SMS/LMS
- Knowledge of government-funded training contracts and programs
If you’re ready to step into a role where you can lead quality, strengthen compliance, and drive meaningful change, we’d love to hear from you.
How to Apply: Click “Apply” to submit your resume and cover letter. Applications must be submitted via our recruitment portal.
Questions? Contact Larissa Owen - Business Integrity Manager at larissa.owen@etcltd.com.au
Please visit our Careers Page to view the full position description, explore other vacancies, and learn more about ETC and our culture. Applications close: Friday 19th June 2026 at 11:59pm. Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.
Why You’ll Love ETC: ETC is a leading not-for-profit provider in employment, training, and business services, with over 35 years of experience across NSW and QLD. We’re innovative, progressive, and committed to making a positive impact in the lives of our participants and the communities we serve.
We also offer:
- Competitive salary + salary packaging
- 9-day fortnight and flexible work options
- Paid birthday leave and community service leave
- Paid parental leave (8 weeks primary, 3 weeks secondary)
- A variety of health & wellbeing programs including EAP
- Ongoing professional & career development opportunities
- A supportive, inclusive team culture where you can thrive
Need a Hand? We’re committed to making our recruitment process as inclusive and accessible as possible. If you need any accommodations or adjustments, just email us at etc.recruitment@etcltd.com.au — we’ll work with you to meet your specific needs. We consider our employees the heartbeat of our organisation. If you’re looking for a rewarding career where you can enrich and change lives, we’d love to hear from you.
Quality Assurance & Compliance Manager - Training Services - Location Negotiable in Somerset employer: ELMO Cloud HR & Payroll
At Enterprise & Training Company Limited (ETC), we pride ourselves on being a leading not-for-profit provider dedicated to making a positive impact in our communities. Our Quality Assurance & Compliance Manager role offers a unique opportunity to drive meaningful change within a supportive and inclusive team culture, where professional growth is encouraged through ongoing development opportunities. With flexible work options, competitive benefits, and a commitment to employee wellbeing, ETC is an excellent employer for those looking to make a difference while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance & Compliance Manager - Training Services - Location Negotiable in Somerset
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and even role-playing with a friend. The more comfortable you are, the better you’ll perform when it counts!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Quality Assurance & Compliance Manager position!
We think you need these skills to ace Quality Assurance & Compliance Manager - Training Services - Location Negotiable in Somerset
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your resume and cover letter to highlight your experience in QA and compliance. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for quality assurance and compliance shine through! We love candidates who are genuinely excited about making a positive impact in training services, so share your motivation and what drives you.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application via our recruitment portal! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ELMO Cloud HR & Payroll
✨Know Your Compliance Stuff
Make sure you brush up on the ASQA requirements and RTO Standards (2025). Being able to discuss these confidently will show that you’re not just familiar with the regulations but also understand how they impact quality assurance and compliance in training services.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles, especially in QA and compliance environments. Highlight your collaborative leadership style and how you’ve empowered others to achieve their best. This is key for a role that requires driving performance and fostering a culture of excellence.
✨Data is Your Best Friend
Be ready to talk about how you've turned data into actionable insights in past positions. Whether it’s through dashboards or reporting, demonstrating your ability to translate complex data into clear, practical actions will set you apart as a candidate who can drive continuous improvement.
✨Engage with Stakeholders
Think about how you’ve partnered with stakeholders in the past to enhance service delivery while maintaining compliance. Prepare to discuss specific instances where your collaboration made a real difference. This will show that you’re not just focused on compliance but also on creating meaningful outcomes for students.
