At a Glance
- Tasks: Support customers in finding sustainable employment through personalised sessions and group activities.
- Company: Join a leading not-for-profit committed to making a positive community impact.
- Benefits: Enjoy competitive salaries, flexible work arrangements, and extra leave after five years.
- Other info: Diverse and inclusive workplace with opportunities for career progression.
- Why this job: Make a real difference in people's lives while achieving your career goals.
- Qualifications: Customer service skills and a drive to achieve outcomes; Certificate IV preferred.
The predicted salary is between 30000 - 40000 £ per year.
Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.
We currently have two full-time opportunities for passionate individuals to join our team as a Jobs Advisor in our Kippa Ring Office and Deception Bay Office.
The Role - A Day in the Life of a Jobs Advisor. As a Jobs Advisor you will be responsible for providing our customers with a high level of personalised support and service through individual and group sessions. You are organised with a drive to achieve agreed objectives and targets and can confidently manage your own caseload of customers to facilitate positive employment outcomes. With a drive to succeed, you are able to build relationships with a diverse range of people while simultaneously assessing an individual’s requirements to be able to gain sustainable and ongoing employment.
Your Key Responsibilities will include:
- Providing high level personalised support and service to our customers
- Manage your own caseload of customers
- Achieve agreed objectives and targets
- Prepare and refer customers to activities to increase employability skills
If you’re interested in a rewarding career where you can enrich and change people's lives, we want to hear from you! We are an equal opportunity employer and promote great working conditions. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural backgrounds, mature aged workers and people with disability.
Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carry out a variety of reference checks including a National Police Check and that a current Blue Card must be provided prior to commencing employment. ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.
Skills And Experiences Criteria for Success:
- Customer service skills and/or experience
- Driven to achieve outcomes and KPIs
- Certificate IV in Employment Services or willing to obtain
- A current, clear National Police Check
- A current QLD Blue Card
Why work for ETC:
- Above Awards and competitive salaries
- Salary packaging to increase your take home pay
- An extra week of paid leave after 5 years of service
- A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
- Working from home options if applicable to the role
- Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
- Access to the Fitness Passport Program
- 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
- Innovative staff reward and recognition program including paid days off
- Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
- Discounted accommodation and travel offers
- Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
- Access to free Employee Assistance Program for you and your family
We consider our employees as the heartbeat of our organisation. If you’re interested in a rewarding career where you can enrich and change people's lives, we want to hear from you!
How to Apply: Click the "Apply Now" button and upload your Resume and Cover Letter to our recruitment portal and complete the online application form. Applications must be submitted through ETC’s recruitment portal to be considered for the role therefore emailed applications will not be accepted. Applications close: Wednesday 17th June 2026 at 11:59pm. Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.
More information: A copy of the Position Description can be viewed here. For more information about this role, please contact Todd Edmonds via email at todd.edmonds@etcltd.com.au. For more information about ETC please visit https://etcltd.com.au/.
Our Culture: We are an equal opportunity employer and promote great working conditions. ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders. Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment. ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations. We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email etc.recruitment@etcltd.com.au and we will work with you to meet your specific needs.
Jobs Advisor - Deception Bay/Kippa Ring in Somerset employer: ELMO Cloud HR & Payroll
ETC is an exceptional employer that fosters a positive work culture, offering competitive salaries and a range of benefits including flexible working arrangements, additional leave after five years, and opportunities for career progression. Located in the vibrant communities of Kippa Ring and Deception Bay, we are dedicated to making a meaningful impact while supporting our employees' growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Jobs Advisor - Deception Bay/Kippa Ring in Somerset
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ETC. Understand their values and mission, and think about how your skills align with what they’re looking for. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you’ve achieved outcomes in the past. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you’ve helped others or achieved targets. This is your chance to shine and show how you can bring value to the Jobs Advisor role at ETC.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website to ensure your application gets noticed!
We think you need these skills to ace Jobs Advisor - Deception Bay/Kippa Ring in Somerset
Some tips for your application 🫡
Tailor Your Resume:Make sure your resume reflects the skills and experiences that match the Jobs Advisor role. Highlight any customer service experience and your drive to achieve outcomes, as these are key for us at ETC.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping others and how you can contribute to our mission of making a positive difference in the community.
Follow the Application Process:Remember, we only accept applications through our recruitment portal. So, click that 'Apply Now' button and make sure to upload your documents there to be considered for the role!
Be Prepared for Checks:Keep in mind that we conduct various checks, including a National Police Check and Blue Card. It’s best to have these ready to go, so you can hit the ground running if you’re selected!
How to prepare for a job interview at ELMO Cloud HR & Payroll
✨Know Your Stuff
Before the interview, make sure you understand the role of a Jobs Advisor inside and out. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing personalised support, be ready to share examples of your customer service experience. Think of specific situations where you went above and beyond for a client or helped someone achieve their goals. This will demonstrate your ability to build relationships and manage a caseload effectively.
✨Prepare for Behavioural Questions
Expect questions that ask you to describe past experiences, especially those related to achieving outcomes and working with diverse groups. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and show how you can contribute to the team.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have a chance to ask questions. Prepare some thoughtful ones that show your interest in the company culture and the role. For example, you could ask about the team dynamics or how success is measured for a Jobs Advisor. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
