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- Tasks: Support customers in achieving their employment goals through personalised sessions.
- Company: Join a leading not-for-profit committed to community impact.
- Benefits: Enjoy competitive pay, flexible hours, and extra leave after five years.
- Other info: Diverse and inclusive workplace with great growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service skills and a drive to achieve outcomes are essential.
The predicted salary is between 30000 - 40000 £ per year.
Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.
We currently have a full-time opportunity for a passionate individual to join our team as a Jobs Advisor in our Chermside office.
The Role - A Day in the Life of a Jobs Advisor:
- Providing high level personalised support and service to our customers
- Manage your own caseload of customers
- Achieve agreed objectives and targets
- Prepare and refer customers to activities to increase employability skills
If you’re interested in a rewarding career where you can enrich and change people's lives, we want to hear from you! We are an equal opportunity employer and promote great working conditions. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural backgrounds, mature aged workers and people with disability.
Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carry out a variety of reference checks including a National Police Check and that a current Working with Children Check / Blue Card must be provided prior to commencing employment. ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.
Skills And Experiences Criteria for Success:
- Customer service skills and/or experience
- Driven to achieve outcomes and KPIs
- Certificate IV in Employment Services or willing to obtain
- A current, clear National Police Check
- A current QLD Blue Card
Why work for ETC:
- Above Awards and competitive salaries
- Salary packaging to increase your take home pay
- An extra week of paid leave after 5 years of service
- A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
- Working from home options if applicable to the role
- Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
- Access to the Fitness Passport Program
- 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
- Innovative staff reward and recognition program including paid days off
- Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
- Discounted accommodation and travel offers
- Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
- Access to free Employee Assistance Program for you and your family
We consider our employees as the heartbeat of our organisation. If you’re interested in a rewarding career where you can enrich and change people's lives, we want to hear from you!
How to Apply:
Click the "Apply Now" button and upload your Resume and Cover Letter to our recruitment portal and complete the online application form. Applications must be submitted through ETC’s recruitment portal to be considered for the role therefore emailed applications will not be accepted. Applications close: Wednesday 20th May 2026. Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.
For more information about this role, please contact Vijay Dhull at vijay.dhull@etcltd.com.au or 0476 905 896. For more information about ETC please visit https://etcltd.com.au/. We are an equal opportunity employer and promote great working conditions. ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.
We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email etc.recruitment@etcltd.com.au and we will work with you to meet your specific needs.
Jobs Advisor - Chermside in Somerset employer: ELMO Cloud HR & Payroll
Contact Detail:
ELMO Cloud HR & Payroll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jobs Advisor - Chermside in Somerset
✨Tip Number 1
Get to know the company! Research ETC and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and achieving targets. Role-playing with a friend can help you feel more confident and articulate your experiences better.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Jobs Advisor - Chermside in Somerset
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume reflects the skills and experiences that match the Jobs Advisor role. Highlight any customer service experience and your drive to achieve outcomes, as these are key for us at ETC.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for helping others and how you can contribute to our mission of making a positive difference in the community. Keep it personal and engaging!
Follow the Application Process: Remember, we only accept applications through our recruitment portal. So, click that 'Apply Now' button and make sure to upload your documents there. No email applications, please!
Show Your Personality: We love seeing the real you! Don’t be afraid to let your personality shine through in your application. We’re looking for passionate individuals who can build relationships and connect with our diverse customers.
How to prepare for a job interview at ELMO Cloud HR & Payroll
✨Know Your Stuff
Before the interview, make sure you understand the role of a Jobs Advisor and what ETC stands for. Familiarise yourself with their mission and values, especially their commitment to community service and diversity. This will help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Jobs Advisor, you'll be providing personalised support. Prepare examples from your past experiences where you've successfully helped customers or clients achieve their goals. Highlight your ability to build relationships and manage caseloads effectively.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult client or achieving targets. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and drive to succeed.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.