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- Tasks: Support and develop learners while providing technical advice in the energy performance industry.
- Company: Join Elmhurst, a leading training provider in building energy performance qualifications.
- Benefits: Enjoy career development opportunities and perks that enhance your lifestyle.
- Other info: Apply by emailing your CV and a cover letter to hr@elmhurstenergy.co.uk.
- Why this job: Be part of a mission-driven team focused on making a positive impact in energy training.
- Qualifications: Strong communication skills and attention to detail; training provided for those without qualifications.
The predicted salary is between 36000 - 60000 £ per year.
Elmhurst is currently recruiting for a new team member to join our Learning and Development Team.
£25,000
Lutterworth (1 Day Remote)
Full Time
The Technical Assessor/Advisor plays a key part in helping Elmhurst remain the leading training and qualification provider in the energy performance industry. This role involves assessing, supporting, and developing learners while promoting Elmhurst’s external training services. As an advocate for the business, you’ll contribute to our mission of becoming the top independent provider of building energy performance training and qualifications.
What can I expect to do in the role?
You’ll be expected to deliver excellent customer service, acting professionally, communicating clearly, and responding to learners in a timely and helpful manner. Every interaction should make learners feel supported and confident throughout their training experience with us.
A large part of the role includes providing technical advice and guidance—mainly through assessment feedback, phone calls, and emails. You’ll also manage learner progress using our online portfolio system.
If you’re not already qualified as a Level 3 Domestic Energy Assessor (DEA), don’t worry—full accredited training will be provided. Future opportunities for development may include gaining the A1 CAVA Assessing qualification and other credentials aligned with business needs, such as OCDEA, NDEA, Retrofit Assessor, and Retrofit Coordinator.
About You
People are what make Elmhurst great. It is the drive and commitment of our people that creates our success, which is why we focus on recruiting and developing the best talent. Our ideal candidate will have:
- Strong attention to detail with the ability to perform calculations, analyse information, and identify issues
- Excellent verbal and written communication skills, with the ability to provide clear, understandable feedback to learners
- A commitment to delivering high levels of customer service in a technical, fast-paced environment
- A keen eye for accuracy and precision
While not essential, the following would be advantageous:
- A background in telephone or customer support, even from a different industry
- A Level 3 Certificate in Domestic Energy Assessment (DEA) or a related energy assessment/retrofit qualification
- A Level 3 Certificate in Assessing Vocational Achievement (CAVA)
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Technical Assessor/Advisor employer: Elmhurst Energy
Contact Detail:
Elmhurst Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assessor/Advisor
✨Tip Number 1
Familiarise yourself with the energy performance industry and Elmhurst's specific training services. Understanding their mission and values will help you articulate how you can contribute to their goals during any conversations or interviews.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've provided excellent support, as this role heavily emphasises delivering high levels of customer service.
✨Tip Number 3
Brush up on your communication skills, especially in providing clear feedback. You may be asked to demonstrate how you would communicate technical information to learners, so practice explaining complex concepts in simple terms.
✨Tip Number 4
Network with current or former employees of Elmhurst if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Technical Assessor/Advisor
Some tips for your application 🫡
Craft a Compelling Introductory Letter: Your introductory letter is your chance to shine. Clearly express your interest in the Technical Assessor/Advisor role and highlight why you believe you're a great fit. Use specific examples from your experience that demonstrate your skills and commitment to customer service.
Tailor Your CV: Make sure your CV is tailored to the job description. Emphasise relevant experience, particularly in customer support or technical roles. Highlight any qualifications related to energy assessment or vocational achievement, even if they are not essential.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application reflects this. Use clear and concise language in your letter and CV, and consider including examples of how you've effectively communicated with customers or learners in the past.
Proofread Your Application: Before sending your application, take the time to proofread both your CV and introductory letter. Check for spelling and grammatical errors, as attention to detail is key for this position. A polished application will demonstrate your commitment to quality and professionalism.
How to prepare for a job interview at Elmhurst Energy
✨Showcase Your Communication Skills
As a Technical Assessor/Advisor, clear communication is key. During the interview, demonstrate your ability to articulate complex information simply and effectively. Use examples from past experiences where you successfully communicated with learners or clients.
✨Highlight Your Customer Service Experience
Elmhurst values high levels of customer service. Be prepared to discuss your previous roles in customer support, even if they were in different industries. Share specific instances where you went above and beyond to assist a customer or learner.
✨Emphasise Attention to Detail
This role requires strong attention to detail, especially when providing feedback and managing learner progress. Bring up examples that showcase your analytical skills and how you've identified issues or improved processes in your previous work.
✨Express Your Commitment to Learning
Since full accredited training will be provided, it's important to convey your eagerness to learn and grow within the role. Discuss any relevant qualifications you have or express your interest in obtaining certifications like the A1 CAVA Assessing qualification.