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- Tasks: Assess and support learners in energy performance training while providing technical advice.
- Company: Join Elmhurst, a leading provider in the energy performance industry.
- Benefits: £25,000 salary, full training provided, and opportunities for professional development.
- Other info: Dynamic team environment with potential for career growth and additional qualifications.
- Why this job: Make a real impact in the energy sector and help others succeed.
- Qualifications: Strong communication skills and attention to detail; customer service experience is a plus.
The predicted salary is between 25000 - 25000 £ per year.
Elmhurst is currently recruiting for a new team member to join our Learning and Development Team.
The Technical Assessor/Advisor plays a key part in helping Elmhurst remain the leading training and qualification provider in the energy performance industry. This role involves assessing, supporting, and developing learners while promoting Elmhurst’s external training services. As an advocate for the business, you’ll contribute to our mission of becoming the top independent provider of building energy performance training and qualifications.
What can I expect to do in the role?
- You’ll be expected to deliver excellent customer service, acting professionally, communicating clearly, and responding to learners in a timely and helpful manner. Every interaction should make learners feel supported and confident throughout their training experience with us.
- A large part of the role includes providing technical advice and guidance—mainly through assessment feedback, phone calls, and emails.
- You’ll also manage learner progress using our online portfolio system.
If you’re not already qualified as a Level 3 Domestic Energy Assessor (DEA), don’t worry—full accredited training will be provided. Future opportunities for development may include gaining the A1 CAVA Assessing qualification and other credentials aligned with business needs, such as OCDEA, NDEA, Retrofit Assessor, and Retrofit Coordinator.
About You
People are what make Elmhurst great. It is the drive and commitment of our people that creates our success, which is why we focus on recruiting and developing the best talent. Our ideal candidate will have:
- Strong attention to detail with the ability to perform calculations, analyse information, and identify issues
- Excellent verbal and written communication skills, with the ability to provide clear, understandable feedback to learners
- A commitment to delivering high levels of customer service in a technical, fast-paced environment
- A keen eye for accuracy and precision
While not essential, the following would be advantageous:
- A background in telephone or customer support, even from a different industry
- A Level 3 Certificate in Domestic Energy Assessment (DEA) or a related energy assessment/retrofit qualification
- A Level 3 Certificate in Assessing Vocational Achievement (CAVA)
Technical Assessor/Advisor employer: Elmhurst Energy
Contact Detail:
Elmhurst Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assessor/Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the energy performance industry, especially those connected to Elmhurst. A friendly chat can open doors and give you insights that might just land you that Technical Assessor/Advisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss energy assessments confidently. We want to see your passion for helping learners succeed, so think about how you can showcase that during your chat with us.
✨Tip Number 3
Showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. We love candidates who can demonstrate their commitment to delivering high levels of service, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Elmhurst and contributing to our mission.
We think you need these skills to ace Technical Assessor/Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Assessor/Advisor. Highlight any relevant experience, especially in customer service and technical advice, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about energy performance and how your skills align with our mission at Elmhurst. Keep it clear and engaging!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear language, check for typos, and structure your thoughts well. We want to see your ability to provide clear feedback!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elmhurst Energy
✨Know Your Stuff
Make sure you brush up on the key concepts related to energy performance and assessment. Elmhurst is looking for someone who can provide clear, technical advice, so being well-versed in the subject matter will help you stand out.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully communicated complex information in the past.
✨Demonstrate Customer Service Excellence
Elmhurst values high levels of customer service, so think of times when you've gone above and beyond for a customer or learner. Be ready to share these experiences during your interview to show that you understand the importance of supporting learners.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. This shows your genuine interest in Elmhurst and helps you gauge if it's the right fit for you. Consider asking about their training programmes or future development opportunities.