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- Tasks: Manage and coordinate the complaints process for energy assessors, ensuring efficiency and compliance.
- Company: Join Elmhurst, a leading name in energy assessment and compliance, dedicated to excellence.
- Benefits: Enjoy career development opportunities and perks that support your best life.
- Other info: Apply by emailing your CV and a cover letter to hr@elmhurstenergy.co.uk.
- Why this job: Be part of a dynamic team focused on improving energy standards and making a real impact.
- Qualifications: 2 years' experience in complaints handling; strong communication and organisational skills required.
The predicted salary is between 28800 - 43200 £ per year.
Elmhurst is recruiting for a new member of the Auditing and Complaints Handling Team responsible for managing and coordinating the complaints process related to accredited energy assessors, ensuring all cases are handled efficiently, impartially and in line with regulatory and accreditation standards.
What can I expect to do in the role?
- Oversee complaint KPIs and present findings to internal panels.
- Identify trends and recommend initiatives to enhance assessor training and accreditation processes.
- Lead investigations, act as first point of escalation and liaise with key stakeholders, including legal advisors, insurers and government bodies.
- Contribute to risk management, compliance reporting and continuous improvement initiatives.
The role demands strong analytical thinking, integrity and a proactive, customer‑focused approach.
About You
Our ideal candidate will have:
- Minimum of 2 years’ experience in complaints handling, compliance or regulatory environments.
- Excellent written and verbal communication skills.
- High attention to detail and ability to manage sensitive information.
- Strong organisational and time‑management skills.
Experiences that would be advantageous include:
- Knowledge of energy assessment schemes such as EPC, DEC, SAP etc.
- Experience working within an accreditation or certification body.
- Familiarity with relevant legislation, for example GDPR and consumer protection laws.
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Complaints Coordinator employer: Elmhurst Energy
Contact Detail:
Elmhurst Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Coordinator
✨Tip Number 1
Familiarise yourself with the complaints handling process and relevant regulations. Understanding the legal framework and compliance standards will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the energy assessment field. Engaging with industry contacts can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios related to complaints handling. Being able to articulate your thought process and problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Showcase your analytical skills by discussing any relevant experience where you've identified trends or improved processes. This will highlight your proactive approach and ability to contribute to continuous improvement initiatives at Elmhurst.
We think you need these skills to ace Complaints Coordinator
Some tips for your application 🫡
Craft a Compelling Introductory Letter: Your introductory letter is your chance to make a strong first impression. Clearly express your interest in the Complaints Coordinator role and highlight specific experiences that demonstrate your suitability for the position.
Tailor Your CV: Ensure your CV is tailored to the job description. Emphasise your experience in complaints handling, compliance, or regulatory environments, and include any relevant skills that align with the key responsibilities outlined by Elmhurst.
Highlight Relevant Experience: In both your CV and introductory letter, focus on your previous roles that involved managing sensitive information, analytical thinking, and stakeholder communication. Use specific examples to illustrate your achievements in these areas.
Proofread Your Application: Before sending your application, take the time to proofread both your CV and introductory letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Elmhurst Energy
✨Showcase Your Experience
Make sure to highlight your previous experience in complaints handling or regulatory environments. Be prepared to discuss specific examples of how you've managed complaints effectively and what outcomes you achieved.
✨Demonstrate Analytical Skills
Since the role requires strong analytical thinking, come prepared with examples of how you've identified trends or patterns in data. This could involve discussing how you used data to improve processes or training in your previous roles.
✨Communicate Clearly
Excellent written and verbal communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics related to compliance and regulations.
✨Understand the Industry
Familiarise yourself with energy assessment schemes and relevant legislation like GDPR and consumer protection laws. Showing that you have a solid understanding of these areas will demonstrate your commitment and readiness for the role.