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- Tasks: Join our team to support planning applications and community development.
- Company: Be part of a local authority dedicated to enhancing community infrastructure.
- Benefits: Enjoy hybrid working, wellbeing programmes, and perks like free parking and birthday leave.
- Why this job: Make a real impact in your community while gaining valuable experience and training.
- Qualifications: No specific experience required; training provided for motivated individuals.
- Other info: Contact Amanda for an informal chat about the role.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Planning Technical Support Officer role within the Business Support Team. The team validates and registers all planning applications, processes planning appeals, administers the Community Infrastructure Levy, and leads process improvement initiatives.
Key Responsibilities
Validate a wide range of planning applications.
Respond to enquiries from applicants, agents and members of the public with clear and professional advice.
Manage planning case administration from submission through to decision.
Support coordination of planning appeals and enforcement cases, ensuring statutory deadlines and procedural requirements are met.
Contribute to improvements in planning processes, systems and digital tools to enhance service delivery.
Benefits and Working Arrangements
Hybrid working flexibility to balance work and life commitments.
Well‑being programme for employees.
Excellent pension, discounts with local businesses, free employee parking at the Civic Centre, birthday off and holiday time between Christmas and New Year, no annual leave required.
Contact Information
Amanda Leonard, Planning Business Support Team Leader – Chris Burrows, Planning and CIL Team Leader –
Additional Information
Please review the detailed job description and person specification before applying.
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Technical Support Officer employer: Elmbridge Borough Council
Contact Detail:
Elmbridge Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Familiarise yourself with the Planning Service and its processes. Understanding how planning applications are validated and registered will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Reach out to Amanda Leonard for an informal chat about the role. This not only shows your enthusiasm but also gives you insights into what the team values in a candidate.
✨Tip Number 3
Highlight any experience you have with community projects or local authority work. Even if it's not directly related to planning, demonstrating your commitment to community development can set you apart.
✨Tip Number 4
Prepare questions about the hybrid working approach and wellbeing programme. Showing that you value work-life balance and employee wellbeing can resonate well with the hiring team.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Technical Support Officer position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: Even if you don't have direct experience in validating planning applications, emphasise any related experience in local authority departments or customer support roles. Use specific examples to demonstrate your problem-solving skills and ability to work in a team.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying and how you can contribute to the Planning Service. Mention your enthusiasm for community development and any relevant training or qualifications you possess.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Technical Support Officer.
How to prepare for a job interview at Elmbridge Borough Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Technical Support Officer. Familiarise yourself with the Planning Service, especially around validating planning applications and processing Planning Appeals.
✨Show Your Motivation
Express your enthusiasm for the role and how it aligns with your career goals. Highlight any relevant experience or skills, even if they are not directly related to planning, that demonstrate your ability to learn and adapt.
✨Prepare Questions
Have a few thoughtful questions ready to ask during the interview. This shows your interest in the position and helps you gauge if the company culture and values align with yours.
✨Highlight Teamwork Skills
Since this role is part of a Business Support Team, emphasise your ability to work collaboratively. Share examples of past experiences where you successfully worked as part of a team to achieve a common goal.