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For Companies At a Glance
- Tasks: Provide technical support and solve problems for IT systems and devices.
- Company: Join a supportive team focused on customer service and collaboration.
- Benefits: Flexible work arrangements, wellbeing programmes, and tailored learning opportunities.
- Other info: Dynamic environment with a focus on personal and professional growth.
- Why this job: Be a key player in delivering essential IT services while helping others.
- Qualifications: Strong technical skills in IT systems and excellent communication abilities.
The predicted salary is between 25000 - 35000 £ per year.
Can you multi-task, problem solve and offer a variety of technical support? Do you have great communication skills, attention to detail and a customer focused attitude? Do you work well within a team, enjoy helping others and can interact with people at different levels and abilities? If the answer is 'yes', we may have the role for you.
About you
You will have strong technical skills across IT systems, telephony (Microsoft Teams), and mobile devices (iPhone and iPad), including laptop management through Microsoft Intune. You will have experience of Windows 11, M365, Teams telephony, support desk and customer contact. You will be an excellent communicator, be equally as comfortable working in a team as on your own and where appropriate, you will be happy to 'muck-in' and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery.
Benefits
- Flexibility: And we really mean it! We know you have to juggle work and life commitments and we are happy and open to discussing the right mix for you.
- Wellbeing: When you thrive Elmbridge thrives, which is why we have developed a strong and varied wellbeing programme for our employees, from mindfulness to lunchtime table tennis - the options are there for you.
- Learning and development: We all know learning doesn't stop when you leave university, it is an ongoing journey and we will support you on that journey by creating a bespoke learning and development plan.
We know we ask a lot, but the good news is that we give a lot too.
ICT Service Desk Analyst in Surrey employer: Elmbridge Borough Council
Contact Detail:
Elmbridge Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Analyst in Surrey
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows 11, M365, and Microsoft Teams. The more confident you are with these tools, the better you'll shine in interviews.
✨Tip Number 2
Practice your communication skills! Role-play common support scenarios with a friend or family member. This will help you articulate your problem-solving process clearly during interviews.
✨Tip Number 3
Show your team spirit! Be ready to share examples of how you've collaborated with others in past roles. Employers love to see that you can 'muck-in' and support your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace ICT Service Desk Analyst in Surrey
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your strong technical skills in your application. Mention your experience with IT systems, Microsoft Teams, and mobile devices like iPhones and iPads. We want to see how you can bring your tech-savvy self to our team!
Communicate Clearly: Since communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that reflects your ability to communicate effectively.
Emphasise Teamwork: We love team players! In your application, share examples of how you've worked well within a team. Highlight any experiences where you’ve supported colleagues or contributed to group success. It shows us you’re ready to muck in!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Elmbridge Borough Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11, M365, and Microsoft Teams. Be ready to discuss how you've used these tools in past roles and be prepared for any technical questions that might come your way.
✨Show Off Your Communication Skills
Since this role involves interacting with people at different levels, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users to solve their issues.
✨Demonstrate Your Problem-Solving Ability
Prepare a couple of scenarios where you faced a technical challenge and how you resolved it. Highlight your thought process and the steps you took to troubleshoot the issue, as this will showcase your analytical skills.
✨Emphasise Teamwork and Flexibility
Be ready to talk about your experiences working in a team and how you’ve supported colleagues in the past. Mention any instances where you’ve had to adapt to changing situations or help out beyond your usual responsibilities.