Housing Standards Officer in Surrey

Employer: Elmbridge Borough Council

Salary: S6 - SO1: £37,223 - £42,551 (depending on qualifications and experience)

Location: Civic Centre, High Street, Esher, Surrey, KT10 9SD

Contract: Permanent

Working Pattern: Full Time

Hours: 36 hours per week

DBS Check: Yes

Closing Date: 30/11/2026 at 09:00

Reference: SER/26/349353

Join Our Team as a Housing Standards Officer. Are you passionate about improving housing conditions and making a real difference to people's lives? Elmbridge Borough Council is seeking a motivated and customer-focused Housing Standards Officer to join our Housing Services Team. This is an exciting opportunity to work across a diverse residential sector, helping to ensure that homes throughout the borough are safe, well managed, energy efficient and compliant with legal requirements.

As part of our Housing Standards Team, you will play an important role in protecting the health and wellbeing of residents by improving housing conditions and supporting high standards of property management across all housing tenures. Reporting to the Housing Standards Manager and Senior Housing Standards Officer, you will:

• Investigate complaints about housing conditions
• Undertake inspections using the Housing Health and Safety Rating System (HHSRS)
• Work with tenants, landlords, managing agents and partner agencies to resolve housing issues
• Support the Council's work on housing enforcement, HMO regulation, empty homes and energy efficiency initiatives

This is a varied and rewarding role offering the opportunity to work on a wide range of housing standards cases. Your work will have a direct impact on improving living conditions for residents and supporting the Council's wider housing objectives.

About You

You will hold a professional qualification in Environmental Health, Housing, Construction, Surveying or a related discipline. You will have substantial experience of private sector housing enforcement and housing standards work, along with experience working within a local authority regulatory environment. You will possess strong knowledge of housing legislation, HHSRS and enforcement processes. You will have basic literacy and numeracy skills, excellent organisational, communication and time management skills, and be able to navigate and work effectively in a busy, client-facing service. You will be customer-focused and committed to delivering high-quality services for residents, helping to make a difference for our residents. You will enjoy working collaboratively and supporting the development of colleagues and enjoy being part of a team.

You will be based at the Civic Centre in Esher. A Basic DBS check will be required for this role.

Help us improve housing standards, protect residents and make a lasting difference in Elmbridge. We look forward to hearing from you.

From April 2027, Elmbridge will become part of the new East Surrey Council. As we work towards that time, our focus remains firmly on delivering high quality services to our residents. We understand that this period of transition may bring uncertainty, particularly around future working arrangements such as office locations. Please be assured that we are committed to supporting all our employees throughout this process, prioritising wellbeing, continuous learning and professional development.

About Us

We know we ask a lot, but the good news is that we give a lot too.

• Learning and Development: We will support you on that journey by creating a bespoke learning and development plan for you.
• Flexibility: We know hybrid working is here to stay and we will discuss the right mix of home and office for you.
• Wellbeing: When you thrive Elmbridge thrives, which is why we have developed a strong and varied wellbeing programme for our employees.

The package includes an excellent pension and ‘Thrive’ package of employee benefits and discounts with various local businesses. There is also free employee parking.

If you enjoy working with people and want to contribute to a vital local service, we’d love to hear from you. If you would like to talk to us about the role, please give Rubina Gani, our Housing Standards Manager a call on 01372 474623.

Equal Opportunities

Elmbridge Borough Council - Working for Equality. We welcome applications from all sections of the community. If you require any adjustments to be able to engage in the recruitment process for this role, please let us know by emailing humanresources@elmbridge.gov.uk.

How to Apply

Please note that we do not accept CVs. We only accept online applications. Our applications can take up to 2 hours to complete but we have prepared some guidelines to help you with the application as it’s such an important part of the process.

To apply use the "Apply Online" button below, which will take you to our Applicant Tracking System ('ATS') where, once you have applied, you can log on to your online account at any time to view the status of any of your applications.