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For Companies At a Glance
- Tasks: Engage with residents through phone, email, and face-to-face interactions.
- Company: Join Elmbridge Borough Council, dedicated to excellent customer service.
- Benefits: Enjoy flexible working options, career development, and a supportive team.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and familiarity with Microsoft Office.
The predicted salary is between 24000 - 28000 £ per year.
Elmbridge Borough Council is seeking a Customer Services Advisor to support residents and provide excellent service. This role involves engaging with residents via phone, email, and face-to-face.
Ideal candidates will have:
- Strong customer service skills
- The ability to maintain calm under pressure
- Familiarity with Microsoft Office
Applicants will benefit from career development and a supportive team environment. The position offers flexible working options, including up to three days working from home, and participation in the Local Government Pension Scheme.
Flexible Resident Services Advisor employer: Elmbridge Borough Council
Contact Detail:
Elmbridge Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Resident Services Advisor
✨Tip Number 1
Make sure to research Elmbridge Borough Council and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations with residents. We all know that calmness under pressure is key, so role-play with a friend or family member to get comfortable.
✨Tip Number 3
Don’t forget to highlight your Microsoft Office skills! Whether it’s Excel for tracking queries or Word for drafting responses, showing your proficiency can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Flexible Resident Services Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've engaged with customers in the past and how you’ve handled tricky situations. Remember, this role is all about supporting residents, so let your skills shine!
Keep It Calm and Collected: Since the job involves dealing with residents who might be under stress, it’s important to convey your ability to stay calm under pressure. Share examples in your application where you’ve managed challenging interactions smoothly. We love a cool head in our team!
Familiarity with Microsoft Office is Key: Don’t forget to mention your experience with Microsoft Office in your application. Whether it's Word, Excel, or Outlook, we want to know how comfortable you are using these tools. A little detail can go a long way in showing us you’re ready for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome team!
How to prepare for a job interview at Elmbridge Borough Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you successfully resolved issues or helped residents. This will show that you understand the importance of excellent service and can handle various situations.
✨Familiarise Yourself with Microsoft Office
Since familiarity with Microsoft Office is a must, make sure you're comfortable using its applications. You might be asked about how you've used tools like Excel or Word in previous roles, so have some specific examples ready to share.
✨Stay Calm Under Pressure
Prepare for potential scenario-based questions that test your ability to stay calm under pressure. Think of a time when you faced a challenging situation and how you managed it. This will demonstrate your resilience and problem-solving skills.
✨Ask About Career Development Opportunities
Show your interest in growth by asking about career development during the interview. This not only highlights your ambition but also helps you gauge if the supportive team environment aligns with your professional goals.