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- Tasks: Support residents with queries via phone, email, and face-to-face interactions.
- Company: Join a friendly and supportive team at Tandridge District Council.
- Benefits: Flexible working, career development, and contributions to the Local Government Pension Scheme.
- Other info: Inclusive workplace culture with opportunities for growth and collaboration.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Are you experienced in working in a customer services team and looking for a new challenge? Perhaps you’re looking to kickstart your career with an exciting new job? If so, we have the opportunity for you! We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is interesting, varied and never dull. Designed to help you develop your skills and experience and progress your career. Ideal for someone who is enthusiastic and likes to work flexibly as part of a team. Perfect for someone who is positive, hard‑working and passionate about delivering great customer service.
About the role
Our Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role. The successful applicant will be working in a fast‑paced and busy environment. You will play a key role in supporting our residents, staff and councillors by providing advice and support on our services on a daily basis, over the phone, by e‑mail and face to face in our reception. The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.
Who we’re looking for
- Have worked in a customer services role before, including if you’ve worked in a call centre.
- Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.
- Are well‑organised and can remain calm, focused and professional when under pressure.
- Can work under minimal supervision, making decisions on your own when needed.
- Have good written and verbal communication skills with an eye for detail.
- Know how to maintain databases, manage cases like applications and complaints and analyse information.
- Are comfortable using technology and Microsoft Office.
Want to know more? If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you. For an informal discussion about the role, please e‑mail customerservices@tandridge.gov.uk or call Kerry Sargeant or Bradley Saffery on 01883 722000.
What we offer
When you join us your expertise, skills and experience will be valued, and your career development will be our priority. We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop. We are conveniently located close to Oxted Station and have some on‑site parking. In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi‑time, payment of a relevant professional subscription and access to a discounted health scheme.
Diversity statement
At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
Customer Services Advisor employer: Elmbridge Borough Council
Contact Detail:
Elmbridge Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tandridge District Council. Understand their values, services, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle difficult situations and showcase your excellent communication skills.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you provided outstanding customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Customer Services Advisor position.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service roles. We want to see how you've built relationships and handled queries, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly: Your written application should reflect the positive and professional attitude we value at StudySmarter. Use a friendly tone while maintaining professionalism to show us you’re a great fit for our team.
Be Organised and Detail-Oriented: We love candidates who can stay calm under pressure and pay attention to detail. Make sure your application is well-structured and free of errors to demonstrate your organisational skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our Customer Services team.
How to prepare for a job interview at Elmbridge Borough Council
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share specific examples from your past experiences. Think about situations where you successfully resolved a customer's issue or went above and beyond to help someone. This will show that you understand the importance of great service.
✨Familiarise Yourself with the Role
Take the time to read through the job description thoroughly. Understand what the role entails, especially the key responsibilities like handling queries and maintaining databases. This will help you tailor your answers to demonstrate how your skills align with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on both verbal and written communication skills. This will help you feel more at ease during the actual interview.
✨Show Enthusiasm and Positivity
Employers love candidates who are enthusiastic about the role. Make sure to express your passion for customer service and your eagerness to contribute to the team. A positive attitude can go a long way in making a great impression!