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- Tasks: Assist customers with access to various council services and ensure high satisfaction levels.
- Company: Join a supportive council team dedicated to community service and customer care.
- Benefits: Enjoy 23 days holiday, home working options, free parking, and a cycle to work scheme.
- Why this job: Great opportunity for growth with training and development in a friendly environment.
- Qualifications: Effective customer service skills and a professional telephone manner are essential.
- Other info: 12-month fixed term contract with flexible working hours.
The predicted salary is between 30032 - 42045 £ per year.
Customer Operations Adviser
12-month fixed term contract
Post number: PRN000373
Grade: S4-S6 Bar 25
Starting Salary £30,032
Do you have effective customer service skills, a professional telephone manner and accurate admin skills?
Are you energetic and self-motivated?
Are you looking to grow in your next career move?
Well, in your new role as a customer operations adviser working with us, you will enjoy working in a close-knit team to deliver and maintain the highest levels of customer satisfaction.
You will be assisting customers with access and information across a wide range of council services.
Your hours of work will be Monday- Thursday 8.45-5pm, Friday until 4.45pm, based at our office in Esher. Home working is also available. You will receive all the training you need to succeed.
If you’re interested in a career with the council, this is a great way to progress. We will invest in your learning and development to help you achieve your goals. Other benefits include:
- 23 days holiday
- Free car parking
- Home working
- Cycle to work scheme
- Annual health check
- Contributory local government pension scheme
For more information about the role please contact Grace Fry, Customer Operations Manager: gfry@elmbridge.gov.uk
Closing Date: 01 August 2025
Interviews: W.C 11th & 18th August
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Customer Operations Adviser employer: Elmbridge Borough Council
Contact Detail:
Elmbridge Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Adviser
✨Tip Number 1
Familiarise yourself with the council services you'll be assisting customers with. Understanding these services will not only help you answer queries more effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Practice your telephone manner by role-playing with friends or family. This will help you sound professional and confident when speaking with customers, which is crucial for a Customer Operations Adviser.
✨Tip Number 3
Show your enthusiasm for customer service by preparing examples of how you've successfully handled customer interactions in the past. This will highlight your experience and passion for helping others.
✨Tip Number 4
Reach out to Grace Fry, the Customer Operations Manager, with any questions you have about the role. This shows initiative and can give you valuable insights that may set you apart from other candidates.
We think you need these skills to ace Customer Operations Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Operations Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, administrative skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver high levels of customer satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the council's commitment to customer service. Provide specific examples of how you've successfully assisted customers in the past and how you can contribute to the team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Elmbridge Borough Council
✨Showcase Your Customer Service Skills
As a Customer Operations Adviser, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their satisfaction.
✨Demonstrate Your Professional Telephone Manner
Since the role involves a lot of phone communication, practice speaking clearly and confidently. You might want to simulate a phone call scenario with a friend to refine your tone and approach.
✨Highlight Your Administrative Skills
Accurate admin skills are essential for this position. Be ready to discuss how you manage tasks, organise information, and ensure accuracy in your work. Mention any relevant tools or software you are familiar with.
✨Express Your Motivation and Team Spirit
The job requires a self-motivated individual who enjoys working in a team. Share your enthusiasm for the role and how you can contribute positively to the team dynamic, as well as your eagerness to learn and grow within the council.