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- Tasks: Help tackle environmental issues and improve waste collection services.
- Company: Join a passionate team at Joint Waste Solutions focused on sustainability.
- Benefits: Enjoy 24+ days of leave, pension scheme, and flexible work options.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Experience in contract monitoring and customer care is a plus.
- Other info: Dynamic team culture with a commitment to training and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for an exciting new opportunity tackling environmental issues? This role will help support the management of the joint waste collection and street cleansing contract, driving service improvements and helping residents to understand the recycling service, overcoming any issues they may experience and avoid contaminating their recycling.
Overview
At Joint Waste Solutions (JWS), there is an East operations team, managing the services in Elmbridge and Mole Valley and a West operations team who manage services for Surrey Heath and Woking Borough Councils.
Responsibilities
- Play a key role in ensuring the safety of the public by checking the service providers’ staff are complying with the safe systems of work and by conducting crew checks.
- Monitor street cleaning to ensure civic pride, report defective levels of cleanliness, and follow up to ensure the issue has been rectified.
- Support the management of contracts and contribute to service improvements.
Requirements / Qualifications
- Experience of monitoring contracts and using performance management systems.
- Experience of providing a good standard of customer care.
- An understanding of environmental issues; knowledge of health and safety legislation is beneficial but not essential.
- Excellent verbal and written communications skills; able to get involved in a range of projects and deliver them to deadline.
- Mentality and approach to information gathering, recording and reporting.
Terms of Appointment
This vacancy with the East Operations team (Elmbridge and Mole Valley) is a full time position of 37 hours, on a fixed term basis until June 2026, with the possibility of an extension beyond that point.
Benefits
- Minimum of 24 days annual leave (up to an additional 5 days following five years continuous local authority or other associated service).
- Local Government Pension Scheme and lifestyle rewards benefits.
- Commitment to training and development opportunities; emphasis on wellbeing of all team members.
- Flexibility to support work-life balance, including working from home where appropriate to the role.
Additional Details
As an essential car user, this role has an allowance of £1,239 per annum, plus a rate of 45p per mile when carrying out work relating to the role.
About the Team and Culture
In our 2023 staff survey we asked for three words to describe JWS and the most quoted ones were passionate, flexible, welcoming and solutions-focused. Read more about working for us and the full employee benefits on our website.
Contact and Application
For an informal discussion about this role, please contact Aghogho Ateh on 07785 404410 or aghogho.ateh@jointwastesolutions.org. No agencies please. Previous applicants need not apply.
Closing date: 5pm on Friday 30 January 2026
Interview date: Week commencing Monday 9 February 2026
Assistant Monitoring Officer (East) employer: Elmbridge Borough Council
Contact Detail:
Elmbridge Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Monitoring Officer (East)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Joint Waste Solutions. Understand their mission and values, especially around environmental issues. This will help you connect your experience with what they care about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to contract monitoring and customer care. Think of examples from your past experiences that showcase your skills in these areas. We want you to shine!
✨Tip Number 3
Show your passion! During the interview, express your enthusiasm for tackling environmental issues and improving community services. Let them see that you’re not just looking for a job, but you genuinely want to make a difference.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Assistant Monitoring Officer (East)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in monitoring contracts and customer care. We want to see how your skills align with the role of Assistant Monitoring Officer, so don’t hold back!
Show Your Passion for the Environment: Since this role tackles environmental issues, let your enthusiasm shine through! Share any relevant experiences or projects that demonstrate your commitment to sustainability and community engagement.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate excellent communication skills, so make sure your written words reflect clarity and professionalism.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Joint Waste Solutions.
How to prepare for a job interview at Elmbridge Borough Council
✨Know Your Environmental Stuff
Make sure you brush up on current environmental issues and recycling practices. Being able to discuss these topics confidently will show your passion for the role and help you connect with the interviewers.
✨Demonstrate Your Customer Care Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved a service, as this will highlight your ability to support residents effectively.
✨Familiarise Yourself with Performance Management Systems
Since experience with monitoring contracts is key, take some time to understand common performance management systems. If you have any relevant experience, be ready to discuss it and how it can apply to the role.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. You might be asked to explain complex information simply, so being articulate will demonstrate your suitability for the role.