Centre Lead 20/01/2026 in Guisborough

An exciting opportunity has arisen to join ELM Alliance LTD. We are a GP federation delivering NHS services to the patients of Redcar, Cleveland and Middlesbrough. We have an excellent opportunity available for enthusiastic and motivated Centre Leads to work in our services, including GP Extended Access and Contraception Services. If you enjoy working directly with people, dealing with a variety of needs and challenges and have worked in similar roles, we would like to hear from you. Experience of working with Systm One is beneficial. There are various contracted hours available covering all locations during the evening and weekends.

Main duties of the job

• Support the Service Coordinator/Clinical team in coordinating the day-to-day management of the delivery hubs during the GP Extended Access and Community Sexual Health.
• The Centre Lead will be an integral member of the team, contributing to the delivery of a high-quality service to our patients.
• The Centre Lead will plan ahead to ensure the smooth running of the services and respond to problems as they arise during delivery hours.

Job responsibilities

• The Centre lead will support the Service Coordinator in managing the day-to-day activities across the four clinical hubs, including the coordination of clinical and non-clinical staff and acting as a first point of contact for problems or queries occurring during the service hours.
• Contribute to the training and induction of locum and new staff within the hubs.
• Coordination of equipment, supplies and other resources.
• Day-to-day problem solving including IT, home visiting cars and premises and escalating to Head of Healthcare Services as appropriate.
• Handling of queries regarding premises and escalating as necessary to the Head of Healthcare Services.
• Circulating information about operational policies, ensuring these are accessible to all non-clinical and clinical staff.
• Liaising with the other Centre leads and Service Coordinators to ensure services run efficiently across the four Clinical hubs.
• Actively contributing to the implementation of escalation/emergency plans at service level.
• Support the training of staff in operational procedures and IT systems usage/problem solving.
• Provide emergency cover for Receptionist shifts at GP Extended hours and community sexual health.
• Maintaining accurate records of each staff member's hours worked including overtime and staff sickness, liaising with the Rota manager when difficulties occur.
• Support the Head of Healthcare Services in ensuring the services run within budget and meet National Quality Requirements.
• Support the Service Coordinator to continuously monitor demand and patient flows to ensure that patients are dealt with appropriately and in a timely manner.
• Produce and disseminate sensitive confidential patient information reports on Frequent Callers and Special Notes.
• Support the ongoing development of Operational Policies and Procedures.
• Ensure local implementation of all Operational Policies and procedures.
• Gather data for regular audits and to support service delivery and review.
• Support the Head of Healthcare Services and Clinical Directors in investigating complaints and incidents.
• Obtain required information from non-clinical staff.
• Ensure information for patients is available and is handed out in line with local policies.
• Maintain up-to-date patient information leaflets in all clinical hubs.
• Advise patients of procedures for accessing GP Extended Access and Sexual Health Services.
• Have specialist knowledge of all IT and telephone systems used in the service to troubleshoot and resolve problems including Systm1.
• Support the receptionists to process personal and telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.
• Ensure that all doctors' bags and emergency drugs are fully stocked each shift and the replacement stock list is sent off to the nominated email address at the end of each week.
• Ensure that the emergency trolley is fully stocked and any items used are replaced and that the emergency stock list is completed.
• Offer general assistance to all Clinical and non-clinical staff and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Person Specification

Experience

• Experience of working in a Healthcare setting.
• Experience in SystmOne.
• Experience of communicating and managing people.
• Experience of working in teams and able to promote a team spirit.
• Working in a computer environment and solving problems.
• Experience of working with members of the public.

Skills and Knowledge

• A solutions-focused approach.
• Intelligent with a fast learning ability.
• Excellent communication (oral and written) and inter-personal skills.
• Ability to multitask.
• Ability to listen and empathise.
• Delegation and empowerment of staff.
• Excellent IT skills.
• Leadership skills, including excellent people management skills.
• Good time management.
• Computer literate.
• Problem-solving.
• Negotiating and managing conflict.
• Able to manage change and cope with pressure.
• Networking and facilitation.
• The ability to implement and execute.
• Good sense of humour, personable, affable.
• Self-motivating and self-confident able to work with minimal direction.
• Adaptable and innovative.
• Enthusiastic, with energy and drive.
• Gains respect by example and leadership.
• Trustworthy, honest, reliable, caring and sympathetic.
• Strategic thinking with vision.
• Hard-working, reliable and resourceful.
• Willing to work flexible hours as necessary.

Qualifications

• Educated to GCSE level or higher NVQ Level 3 or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.