At a Glance
- Tasks: Manage relationships with 200+ FMCG brands and drive engagement.
- Company: Join a dynamic team at elm, revolutionising FMCG tech.
- Benefits: Competitive salary, share options, flexible working, and paid sabbaticals.
- Other info: Exciting early-stage environment with genuine career progression opportunities.
- Why this job: Be part of a growing community and make a real impact in the FMCG industry.
- Qualifications: Experience in account management or customer success, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
elm is a suite of software products built for the FMCG industry. We help brands consolidate and make sense of sales, marketing, supply chain, and financial data centred around retail. We're a small team of data experts - our founders Cian and Emily are both ex-early Uber, with experience growing consumer brands including Lucky Saint and Edgard & Cooper. We work with some of the most exciting FMCG brands in the UK, are growing rapidly, and are building some of our most exciting products to date right now. This role will be central to what comes next at elm.
The role:
- Own a portfolio of 200+ FMCG brand accounts - maintaining health, driving engagement, and preventing churn.
- Be the first port of call for customer support - responsive, knowledgeable, and calm under pressure.
- Build genuine relationships - face-to-face meetings, check-ins, and regular touchpoints with teams across your accounts.
- Identify and close cross-sell and upsell opportunities, contributing directly to revenue targets.
- Run onboarding for new customers, getting them to value quickly and setting the tone for the relationship.
- Gather and synthesise client feedback, feeding sharp insights back into product and marketing.
- Help build an elm community - connecting clients, sharing wins, and making being an elm customer feel like being part of something.
- Represent elm externally at events, meetups, and industry moments where our customers gather.
About you:
- Experience in account management, customer success, or a client-facing role - ideally in B2B SaaS or FMCG.
- A natural relationship builder - you enjoy the work of knowing people, not just managing them.
- Comfortable owning commercial outcomes - you're motivated by helping customers succeed and understand how that links to revenue.
- Comfortable with data - not just reading it, but using it to drive conversations with clients about what's working and what isn't.
- You let curiosity drive you and you’re the kind of person who investigates before escalating - "let me look into that" before "let me pass you to the team".
- Strong communicator, in writing and in person - you represent the company well in every interaction.
- Organised and proactive - you keep a lot of plates spinning without things slipping.
- Curious about FMCG and retail - you'll pick up the industry context quickly and it'll make you better at the job.
- Excited by an early-stage environment where things aren't always perfectly defined.
If you have less experience but think you're genuinely a great fit, we want to hear from you.
What we offer:
- Base salary of £35-40k - with further earning opportunities via bonus.
- Share options - Own a part of elm as we grow.
- 28 days + bank holidays - Plus a two-week Christmas office closure.
- Flexible working - We trust you to do your job well, wherever you work best.
- Gym in the office - Stay active on your terms.
- Yearly residential offsite - The whole team, somewhere good.
- Paid sabbatical - After 4 years with elm.
- Team lunch every record month - We've had three in the past six months.
- Regular socials - With the London team.
- Ownership and progression - Real opportunity to shape your career.
We're flexible on working location, but we're a London-based company. The ideal candidate will either live in London or be able to travel here regularly.
What to expect working at elm:
- Flexible working and autonomy.
- Genuine ownership and progression.
- A small, ambitious team building something meaningful in FMCG tech.
You can learn more about us at getelm.co.
Account Manager employer: elm
At elm, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters genuine relationships and community among our team and clients. With a focus on employee growth, we provide opportunities for ownership and progression, alongside competitive benefits such as share options, flexible working arrangements, and regular team socials. Join us in London to be part of a small, ambitious team dedicated to making a meaningful impact in the FMCG tech space.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at elm. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like elm before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to elm:Your cover letter is your chance to shine! Tell us why you want to work at elm specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at elm!
How to prepare for a job interview at elm
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
