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- Tasks: Lead a team delivering ERP, SIS, CRM, and HCM solutions in higher education.
- Company: Join Ellucian, a global leader in education technology, serving over 20 million students.
- Benefits: Enjoy remote work, competitive salary, wellness programs, and generous leave policies.
- Why this job: Make a real impact in education while working with innovative technology and a supportive culture.
- Qualifications: 10+ years in software implementation with leadership experience; SaaS background preferred.
- Other info: This role is fully remote for candidates in the UK and Ireland.
The predicted salary is between 54000 - 84000 £ per year.
Vice President of Professional Services Delivery | ERP, SIS, CRM & HCM Implementations | Remote | UK & Ireland
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About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian\’s AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian\’s innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education.
About The Opportunity
100% Remote Opportunity for candidates based in England, Scottland, Wales, and Ireland
Ellucian is seeking a strategic and experienced Vice President of Professional Services Delivery to lead our delivery efforts across the UK region. This individual will manage a team of consultants and project leaders responsible for implementing our ERP, SIS, CRM, and HCM solutions across higher education institutions. The ideal candidate brings deep professional services expertise, experience working with regional partners and consulting firms, and a strong track record of successful enterprise software delivery in complex environments.
Where You Will Make an Impact
Regional Leadership & Execution
- Lead the UK Professional Services delivery team, managing performance, engagement, and development of up to 12 – 15 professionals.
- Drive delivery excellence and ensure customer satisfaction across a portfolio of SaaS and cloud-based projects.
- Champion a blended services model leveraging internal delivery teams, global Centers of Excellence (CoEs), and third-party partners.
Project & Program Delivery
- Ensure successful project execution, meeting or exceeding quality, schedule, and financial targets.
- Maintain visibility into all in-region projects and proactively manage risks, escalations, and customer expectations.
- Oversee revenue forecasting, resource planning, and consumption of booked services.
Strategic Partnerships & Growth
- Collaborate with regional partners and consulting firms to scale delivery capacity and capabilities.
- Support pre-sales efforts and solutioning in partnership with Customer Success and Sales teams.
- Identify opportunities to expand services footprint and support business growth across new and existing customers.
Operational & Process Excellence
- Standardize delivery processes and implement best practices to ensure consistency and scalability.
- Track key metrics (utilization, margin, customer satisfaction) and lead continuous improvement initiatives.
- Foster strong cross-functional collaboration with teams across Cloud Operations, Managed Services, Customer Success, and the COO’s office.
What You Will Bring
- 10+ years of professional experience in software implementation, professional services, or consulting roles—at least 5 years in leadership.
- Proven success in delivering ERP, CRM, or HCM cloud implementations across higher education or related industries.
- Strong business acumen with a focus on profitability, resource optimization, and customer success.
- Experience engaging with global delivery teams and external partners such as Deloitte, KPMG, or regional firms.
- Ability to lead cross-functional teams and communicate effectively with both technical and executive audiences.
- Consulting background in a SaaS or enterprise software company preferred.
- Willingness to travel regionally up to 25%.
What makes #Ellucianlife
- 25 days annual leave plus 8 public holidays
- Choice to opt in for private Medical and Dental cover.
- Competitive pension plan.
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 5 charitable days to support the community that supports us
- Wellness
- Headspace (mental health)
- Wellbeats (virtual fitness classes)
- Educational Assistance Program
- Professional development opportunities
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Sales
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Industries
IT Services and IT Consulting, Higher Education, and Software Development
Referrals increase your chances of interviewing at Ellucian by 2x
Senior Vice President – Sales – Hi-Tech & Professional Services
London, England, United Kingdom 2 weeks ago
Director of Professional Services Pre-Sales
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Vice President of Professional Services Delivery EMEA | ERP, SIS, & CRM Implementations | Remot[...] employer: Ellucian
Contact Detail:
Ellucian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President of Professional Services Delivery EMEA | ERP, SIS, & CRM Implementations | Remot[...]
✨Tip Number 1
Network with professionals in the higher education technology sector. Attend industry conferences, webinars, and local meetups to connect with potential colleagues and partners. Building relationships can give you insights into the company culture and the specific challenges they face.
✨Tip Number 2
Familiarise yourself with Ellucian's products and services. Understanding their ERP, SIS, CRM, and HCM solutions will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with Ellucian's values. They emphasise humanising their approach and fostering a collaborative environment, so be ready to share examples of how you've successfully led teams in similar contexts.
✨Tip Number 4
Research the competitive landscape of higher education technology. Knowing who Ellucian's main competitors are and what differentiates them can help you articulate how you can contribute to their growth and success in the market.
We think you need these skills to ace Vice President of Professional Services Delivery EMEA | ERP, SIS, & CRM Implementations | Remot[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ERP, SIS, CRM, and HCM implementations. Use specific examples that demonstrate your leadership skills and successful project delivery in similar environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for education technology and how your values align with Ellucian's mission. Highlight your strategic vision for leading professional services delivery and your experience with regional partners.
Showcase Leadership Experience: Emphasise your leadership experience in managing teams and driving project success. Provide metrics or outcomes from previous roles to illustrate your impact on customer satisfaction and operational excellence.
Prepare for Potential Questions: Anticipate questions related to your experience with SaaS solutions and your approach to managing cross-functional teams. Be ready to discuss how you would handle challenges in project delivery and stakeholder engagement.
How to prepare for a job interview at Ellucian
✨Understand the Company Culture
Before your interview, take some time to research Ellucian's values and culture. They emphasise innovation and humanising their approach, so be prepared to discuss how your leadership style aligns with these principles.
✨Showcase Your Leadership Experience
As a Vice President, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've managed performance and engagement in previous roles, particularly in professional services delivery.
✨Highlight Relevant Project Successes
Be ready to discuss specific ERP, CRM, or HCM implementations you've led, especially in higher education. Focus on the challenges you faced, how you overcame them, and the positive outcomes achieved.
✨Prepare for Strategic Partnership Discussions
Ellucian values collaboration with regional partners and consulting firms. Think about your experience in building strategic partnerships and be prepared to share how you've successfully scaled delivery capabilities in past roles.