At a Glance
- Tasks: Lead a team of Solution Architects to drive SaaS transformations in higher education.
- Company: Join Ellucian, a leader in innovative solutions for higher education.
- Benefits: Enjoy 25 days leave, private medical cover, and wellness programs.
- Other info: Be part of a diverse culture that values continuous learning and community support.
- Why this job: Make a real impact on the future of education with cutting-edge technology.
- Qualifications: 10+ years in Professional Services with strong leadership and SaaS experience.
The predicted salary is between 63000 - 77000 £ per year.
Together we are powering the future of Higher Education. Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform drives efficiency, personalised experiences, and strengthened engagement for all students, faculty, and staff. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.
About the Opportunity
Ellucian is seeking an experienced Senior Manager, Professional Services to lead our regional Solution Architecture team across EMEA and Eastern North America. This leadership role brings together people management, solution architecture, consulting operations, and delivery excellence. You will ensure our Solution Architects are equipped, effectively deployed, and delivering high-quality customer outcomes.
Where You Will Make an Impact
- Lead and Develop Regional Solution Architecture: Lead, coach, and develop a distributed team of Solution Architects across EMEA and Eastern North America. Own regional workforce planning, resource allocation, utilization, hiring, performance management, and succession planning.
- Shape Methodology, Tooling, and Delivery Excellence: Serve as the key regional interface between EMEA Professional Services leadership and the global Methodology & Tooling organisation. Drive consistent adoption of Ellucian's delivery methodologies.
- Drive Customer Success and Delivery Governance: Provide leadership oversight across the regional Solution Architecture portfolio, ensuring delivery quality, predictability, risk management, and customer satisfaction.
- Strengthen Operational and Financial Performance: Manage resource demand, utilization, capacity forecasts, delivery costs, and portfolio financial performance.
What You Will Bring
- 10+ years of progressive experience in Professional Services, consulting, enterprise software delivery, or related environments.
- Proven experience leading Solution Architects or comparable customer-facing technical teams.
- Strong knowledge of SaaS, ERP, or enterprise platform architecture and implementation.
- Demonstrated success implementing and scaling delivery methodologies.
- Strong consulting operations and portfolio management experience.
- Ability to influence regional and global stakeholders.
- Strong customer-facing leadership, executive communication, and problem-solving skills.
- Experience developing high-performing teams through coaching and performance management.
- Understanding of cloud delivery, integrations, data migration, and implementation dependencies.
- Ability to identify and apply automation and AI-enabled tools.
What makes #Ellucianlife
- 25 days annual leave plus 8 public holidays.
- Choice to opt in for private Medical and Dental cover.
- Competitive pension plan.
- Thrive Flex Lifestyle Account (LSA).
- 5 charitable days to support the community.
- Wellness programs including mental health and virtual fitness classes.
- Diversity and inclusion programs.
- Parental leave covering Maternity, Paternity, and Adoption.
- Employee referral bonuses.
- Fostering a learning culture with educational assistance and professional development opportunities.
Senior Manager, Professional Services employer: Ellucian
At Ellucian, we are dedicated to powering the future of higher education, making us an exceptional employer for those passionate about innovation and client success. Our vibrant work culture fosters collaboration and inclusivity, offering comprehensive health benefits, flexible time off, and robust professional development opportunities, including tuition reimbursement. Located in a dynamic environment, our team thrives on driving meaningful impact for over 21 million students worldwide, ensuring that every employee has the chance to grow and contribute to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Professional Services
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Manager, Professional Services at Ellucian!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Ellucian or be willing to refer you for that Senior Manager, Professional Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Ellucian who’s on the lookout for their next Senior Manager, Professional Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Manager, Professional Services role at Ellucian!
We think you need these skills to ace Senior Manager, Professional Services
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Ellucian. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Ellucian
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Ellucian. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
