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Title: Senior Insights Analyst
Reports to: Head of Customer Operations & Insights
Department: Customer Operations and Insights
Hours: 39.5 hours over 5 days 08:30-17:30
Salary: Competitive / dependent on experience
Location: Hybrid / Remote, with minimum 1 day per week in the Huddersfield office
Who are we?
We're Ello Group, the people who create everlasting connections between brands and consumers. Born from the intelligence of The Dining Club Group, we provide some of the UK's biggest brands Compare the Market, Vue Pass, Vodafone, Lloyds, NatWest to name a few with the tools to give consumers genuinely rewarding acquisition, engagement, and loyalty schemes.
Bringing brands and consumers together is our bread and butter. From food to films, coffee and more our homegrown brands tastecard, Coffee Club and Gourmet Society help people save money on the things they love without compromising on their lifestyles.
Role:
To deliver trusted reporting and actionable insight that helps Ello understand performance, identify opportunities and make better decisions that improve customer, commercial and operational outcomes. You will help Ello Group turn trusted data into clear, actionable insight that improves customer engagement, product performance, commercial outcomes and operational decision-making. You will work closely with stakeholders across the business to understand priorities, challenge unclear requests, define meaningful KPIs and create standardised reporting that helps teams make better, faster decisions. xgikmsk
This role is ideal for someone who is commercially curious, confident working with SQL and motivated by using data to influence action. You will help the business understand trends, risks and opportunities across
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