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- Tasks: Lead a dynamic team to sign up and activate restaurants and coffee shops.
- Company: Join Ello Group, connecting brands with consumers in exciting ways.
- Benefits: Enjoy a competitive salary, supportive culture, and opportunities for growth.
- Other info: Be part of a vibrant team that celebrates success and supports each other.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Proven sales leadership experience and excellent coaching abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: Head of Group Sales
Department: Product Partnerships
Hours: Permanent, full-time (39.5 hours per week) Mon to Thursday 9:00am to 6:00pm and Friday 8.30am to 5pm.
Location: Huddersfield, HD22XB
Who are we? We are Ello Group, the people who create everlasting connections between brands and consumers. We provide some of the UK's biggest brands with the tools to give consumers genuinely rewarding acquisition, engagement, and loyalty schemes. Bringing brands and consumers together is our bread and butter.
Product Partnerships Team: We are social butterflies. We are full of energy, drive, and tenacity, and our team spirit is second to none. We're not just a team of colleagues; we are family. We create a buzzing atmosphere daily in the business, celebrate the good times together, and continually grow by supporting one another.
Day to day, we are responsible for building, maintaining, and creating five-star relationships with prospective and existing partners. We manage the recruitment and retention of independent partners to offer all our members from B2C, B2B, Employee Benefits a fantastic variety of venues, showcasing our brilliant products and offers.
Role Purpose: We help the hospitality industry drive footfall while giving consumers great value through our discount products. Your mission is to build and lead a small, high-performing team that currently signs up and activates independent restaurants and coffee shops into our partner network, ensuring offers go live quickly and deliver ongoing value. You will carry your own personal target while coaching the team, embedding best-practice sales discipline, and leading from the front.
Key Outcomes:
- Restaurant & Coffee Shop acquisition & activation: Team consistently meets monthly sign-ups; partners go live with compliant, high-quality offers.
- Pipeline quality & forecast accuracy: Clean CRM, and weekly forecasts within agreed variance.
- Coaching culture: Clear development plans, regular 1:1s, coaching, and quarterly touchpoints aligned to our performance framework.
- Leading by example: Team sees you prospecting, pitching, and closing consistently delivering against your own quota while supporting theirs.
- Partner satisfaction: Early-life health checks to reduce early churn.
Responsibilities:
- Lead, coach, and develop: Own the daily rhythm: stand-ups, deal strategy huddles, pipeline reviews, and end-of-week wins/learns.
- Run structured 1:1s, skill observations, and action plans; deliver targeted coaching and role-plays.
- Set clear standards for outreach volume, conversion rates, and CRM hygiene; model the behaviours you expect.
- Recruit restaurants and coffee shops: Support the team on prospecting independent restaurants and coffee shops via phone, email, social and some in-person visits; qualify decision-makers, tailor propositions, and close.
- Negotiate terms and ensure offer compliance with brand guidelines; coordinate smooth handovers to onboarding/support.
- This role may expand to include additional products or services if required by future business strategy.
- Manage performance & pipeline: Build a clear territory/vertical plan; allocate accounts and goals across the team.
- Track weekly KPIs (meetings, proposals, win rate, average time-to-live, activation %, early churn) and address bottlenecks fast.
- Deliver accurate monthly/quarterly forecasting and pipeline commentary to Head of Product Success.
- Process, tools & compliance: Partner with Marketing on lead quality and messaging to new partners.
- Work with onboarding team to ensure new partners get the right support.
- Champion consistent use of CRM.
- Adhere to data/privacy policies and brand/offer standards; maintain accurate records for quality and audit.
- Always ensure compliance with company policies in line with ISO 27001:2022, BS 10012:2017, ISO 50001:2018, ISO 22301:2019.
Measures & KPIs:
- Team: New restaurants signed per FTE; conversion rate from meeting to deal.
- Personal: % of personal quota; win rate; average deal cycle.
- Quality: Data hygiene score; call quality/coaching completion; forecast variance.
Requirements:
- Proven sales leadership in field or inside sales, ideally hospitality.
- Track record of hitting personal targets while managing team performance.
- Excellent coaching skills: call-listening, objection handling, and structured development plans aligned to quarterly touchpoints.
- Disciplined pipeline management and forecasting; strong command of CRM (e.g., Salesforce).
- Grit, positivity, and the ability to energise a small team in a fast-moving environment.
Telesales Team Leader employer: Ello Group Ltd
Contact Detail:
Ello Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Team Leader
✨Tip Number 1
Get to know the company inside out! Research Ello Group, their values, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can lead a team and drive results, just like they want in the Telesales Team Leader role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Ello Group.
We think you need these skills to ace Telesales Team Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about building relationships and making a difference in the hospitality industry.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in sales leadership and coaching. We love seeing how your skills align with our mission of connecting brands and consumers!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Ello Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand Ello Group's mission and values. Familiarise yourself with their products and partnerships, especially in the hospitality sector. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Telesales Team Leader, you'll need to demonstrate your ability to lead and coach a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you've helped others achieve their targets.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice pitching a product or handling objections as if you were in a real sales situation. This will highlight your sales skills and your ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, performance metrics, and how success is measured at Ello Group. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.